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Hi, while your pure express plus you just purchased is not playing out any sound is because, the speaker that enable you to play the sound when you play music through the ipod is faulty and it needs to be replaced with another one for it to function properly again.
After changing the speaker that is faulty with a new speaker, you can now start enjoying the music again through the internal speaker.
This may not be the answer you are looking for but your I pod might not be fully charged, meaning that you are not plugging it in the computer/docking system long enough.( it takes much longer than 15 minutes to charge the battery. So you might want to plug it in/dock it over night) Or you may be playing a game that uses a lot of MB/GB so it kills the battery. And make sure that you press the play/pause button down for at least five seconds before switching the little switch at the top of your I pod. If you don't press the play/pause button for five seconds and just switch the switch at the top a little lock will appear on the left corner meaning you need to hold the play/pause button down for five seconds then the i pod screen goes black at that time flick the switch at the top off.
-hope it helps
owner of i pod nano and I pod touch.
i bought an i pod 8g chrimatic and all of a sudden the screen turned black.it wont turn on when you put it on the charger .the screen is black but you can kinda see the video screen just a little but it wont turn on.i purchased it in 10-30-08 i only had it for a short time and barely used it.can you please help me.
hey, I had the same problem, I went on www.download.com and downloaded an ipod video converter(for free) and it converted the videos into the proper formet and now they play fine :) I have the same problem with them being sorted into movies not music videos but whatever they still play, hope this helps.