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Usualy this a goggle steam wand. So you can insert a thin steel wire in the seam wand and turn the steam knob slowly untill you see some steam come out. Keep move the steel wire and after you get the first steam try to boil a glass of water and leave it for ten minutes and then boil it again. This will clean the steam wand internaly.
Hi Once you have the screw out, the top will slide forward. Don't try to pry the top up or you will break the mounts. The face will move with the top as they are connected. When you put the top back, the face slips into a grove in the top and everything slides back.