Question about Whirlpool GS5SHAXN Side by Side Refrigerator

1 Answer

No ice or water from dispensers

The freezer is making ice OK the the Ice collection tray is full. However, the ice and water dispenser are not giving out ice or water.

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 878 Answers
Re: No ice or water from dispensers

Womers, make sure there is not a lock-out on the dispensor panel. If there is, hold it in for 5 seconds and see if the dispensors come alive. Because both water and ice are not working, I would think you have a dispenser board issue. back.

Posted on Sep 28, 2006

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Model #WSF26C2EXY02. Why is ice maker not making ice?

When the ice-tray is full it pushes 'UP' a lever that shuts the water supply off. When you move the lever down all goes back to normal.

Oct 14, 2015 | Whirlpool 25.6 cu. ft. Side-by-Side...

1 Answer

Ice maker stopped dispensing

Refrigerator - Icemaker Not Dispensing,or Not Making Ice Check that the feeler arm on the icemaker is in the down position and is not blocked. If the icemaker does not have a feeler arm make sure the icemaker paddle is not blocked under the icemaker. For more information on the causes of new icemakers not making ice. For more information on normal ice production. Side by Side models: The filter may be loaded with sediment that can cause low water pressure. The water pressure must be between 40 and 120 psi. Pressures below 40 psi may cause a malfunction of the icemaker (i.e. producing hollow cubes or no ice production). Test the water pressure: Dispense water from the dispenser into a large measuring cup for 20 seconds. If the measuring cup contains less than 13.5 ounces (400 metric centimeters), the water flow is inadequate. If the amount of water is less than 13.5 ounces then the refrigerator fails the test, remove the filter and test the refrigerator again with the by-pass plug in place. If the refrigerator dispenses the proper amount of water with the by-pass plug in place, then the filter should be replaced. If you no longer have the by-pass plug and it has been over three months since the filter has been replaced, you should replace the filter. If the refrigerator fails the test again and you know you have the proper water pressure in your home, you should call service to check the refrigerator. If the amount of water collected is over 13.5 ounces then the refrigerator passes the test and the dispenser is working correctly. Ice not Dispensing Due To Clumping Ice: Your dispenser may not be dispensing due to clumping ice cubes. The ice cubes in your icemaker may be clumping for a couple of reasons: Low food load: The defrost cycle radiates heat into the freezer. The ice in the freezer will naturally absorb the heat. This will cause the ice to melt slightly during defrost, then eventually freeze together in clumps. Increasing the food load in the freezer will buffer the warmth from the defrost cycle and keeps the ice from melting. Lack of use: When the ice bin is full, the pressure from the weight of the cubes can cause the bottom cubes to fuse and clump. To prevent this from happening, discard the clumped ice and check the bin periodically to ensure the ice is not building up. If you do not use a large amount of ice, move the feeler arm on the icemaker to the up position to turn off the icemaker and stop ice production. For more information on the causes of clumping cubes. If the ice bucket is not seated correctly, ice will not dispense properly. Make sure the ice bucket is in the correct position. Refer to Use & Care manual.

Aug 05, 2012 | Maytag Refrigerators

1 Answer

I have a GE Profile refrigerator, Model PFSS6PKWBSS, with icemaker on door. Water is collecting under Deli-draw and leaking down freezer door onto floor. How do I fix leak?


Try and access the ice dispenser assembly and check from where the water is leaking. You would need to disassemble the ice dispenser and ice maker to check this. The ice dispenser is located in the upper portion of the freezer compartment. This assembly stores ice made by the icemaker and dispenses ice on demand from the door dispenser target switch.
1. Remove the upper ice bucket tray.
2. Slide out the ice dispenser assembly.
3. Remove the ice cube solenoid linkage Phillips head screw and slide the linkage back.
4. Remove the ice crusher cover Phillips head screws (2) and remove the cover.
5. With a pair of pliers, twist off the backing plate tabs located on either side of the crusher.
6. With 2 small flat-blade screwdrivers, unlock the ice crusher locking tabs located at either side of the ice crusher.
7. Lift the ice crusher out of the bucket.
8. Remove the ice crusher back cover.
9. Remove the locking ring from the ice crusher auger.
10. Remove the plastic nut with a pair of pliers by turning it clockwise.
11. Remove the spacers and blades. The blades are numbered for reassembly.

The icemaker is located in the upper rear of the freezer compartment and supplies ice to the dispenser tub.
1. Disconnect the icemaker cable connector.
2. Remove 1/4-in. icemaker mounting screws and slide out the icemaker.
This refrigerator is equipped with an Electronic Icemaker.

Hope this helps... Please post back if you need more information.

May 01, 2011 | Refrigerators

1 Answer

Ice maker is not making ice

Even though the water dispenser is OK you need to make sure the tray(s) in the ice maker are filling. The filter valve, located to the rear of the ice maker can freeze over and stop water flow. Check the supply line for the ice maker, it may be separate from the water dispenser.

Mar 24, 2010 | KitchenAid Superba Architect KSCS25INSS...

3 Answers

Water dispenser works, ice maker makes ice but doe not dispense

Remove the ice bucket/container from inside the freezer compartment. Examine underneath at the front of the container to see if ice cubes are lodged between the metal blades. If cubes are caught in this area, they will prevent ice from dropping into the glass/cup.

Feb 22, 2010 | KitchenAid Superba Architect KSCS25INSS...

1 Answer

Ice and water dispenser not working but light on constantly

We had the same problem. When we removed the ice receptical the mechanism that turned the ice make was broken and it stopped the ice from being dispensed. I hope it is that simple for you!

Aug 15, 2008 | Maytag 25.6 cu. ft. Wide-By-Side...

3 Answers

Fridge Freezer Ice maker problem

We have an Whirlpool side by side America fridge freezer. Water is not flowing into the ice-maker

Mar 31, 2008 | Refrigerators

1 Answer


Sounds like a control fault on the microswitch to activate the ice and water line. Access to this is immediately behind the ice dispenser section (just above) on the freezer door. Normal access is two screws located behind the removal drip tray section. Either that or the control board for the ice dispenser as you are not getting water as well. Before taking this section apart though you should hear a buzzing sound when you activate the chilled water, if you do then you may have a water supply problem. Hope this helps.

Mar 13, 2008 | Maytag MFI2568AES Stainless Steel Bottom...

Not finding what you are looking for?
Whirlpool GS5SHAXN Side by Side Refrigerator Logo

Related Topics:

229 people viewed this question

Ask a Question

Usually answered in minutes!

Top Whirlpool Refrigerators Experts

John Tripp
John Tripp

Level 3 Expert

4625 Answers

Dan Webster
Dan Webster

Level 3 Expert

8147 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a Whirlpool Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides