Question about Averatec 6100 Notebook

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Averatec 6100 series closes all programs before i can open them

Whenever I try to open ANY program on my laptop a message comes up that says, to help protect your computer windows has closed this program. Is it a virus? I can't open Internet Explorer to download a virus scanner. I tried saving my AVG, on my desktop, to a flash drive to transfer it but again it won't open. Can I start it in safe mode and log on to the internet? How do I log on in Safe Mode?
Thank you for your help

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  • daizy1310 Nov 02, 2008

    F8 worked to get the Safe Mode page up. But even it safe mode I get the same messages saying windows has closed the program on everything I try to open. Starting in with the last known good configuration doesn't help either. :(

  • daizy1310 Nov 04, 2008

    I appreciate all your help. I have burned the rootkit finder and AVG to a cd, but how do I make it "bootable"? I pressed F2 at the beggining and changed the boot order to make CD ROM first but it stil doesn't boot from the CD. Thank you so much for your time and help.

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  • Averatec Master
  • 5,568 Answers

Try tapping either F5 or F8 (can never remember which) as soon as anything shows on the screen on boot. One of these will bring up a short menu with your available choices for boot.

Posted on Nov 02, 2008

  • Steve Allison
    Steve Allison Nov 03, 2008

    Because it is impacting Win from a very fundamental point,
    you may have a ‘rootkit’ virus.


    These infect the very beginning of the boot and do their
    dirt even before Win starts.


     


    You can learn a little about these here:


     


    Rootkit info


     


    If I am correct, you will need to burn detection and removal
    facilities onto a CD or DVD that has been made bootable and contains the
    necessary software to find this beast.


    You will need the use of a known ‘clean’ system from a
    friend or neighbor that, hopefully, has the same version of Windows you are
    using although that may not be critical.


     


    This link will get you started:


     


    Free
    rootkit detection and removal tools



     


    I use these programs and can recommend them without
    reservations and I would recommend they be burned onto the same disk as the
    above:


     


    AVG Free v.8


     


    Windows
    Defender



     


    Spybot S&D


     


    Ad-Aware



     


    They are all free to download, some ask for donations (but
    don’t nag) and others have no strings attached but are missing some convenience
    features that do not affect their function.


    One word of caution though; some of them are very memory
    intensive so you may have to leave one or the other as a ‘run-when-convenient’ program.


     
    Good luck - this will be a knowledge-building exercise.



  • Steve Allison
    Steve Allison Nov 05, 2008

    Unless the rules have changed, making any disk bootable has to be done before adding any files; it is so much 2nd nature, it didn't occur to me to mention it, my apologies. 


    Windows (and earlier MS-DOS) insists on using very specific areas of any boot disk so you will have to redo it, again; I'm sorry.
    I would also suggest that you get the 'product number' from the system you use to make the boot disk as you may be asked for it at some point in time.
    Also preferable, is that it is made on a non-name brand machine if possible since all of the major manufacturers tinker with Windows and it is remotely possible that during boot, a query is sent to the system to ask for verification of origin (Dell, Compaq, HP, etc.).
    It has happened that Windows is modified so backup disks made on one 'name' system cannot be installed on one that doesn't respond correctly.
    The 'site' licenses MS sells for distribution puposes are ~10% of the cost of a Windows set purchased as a standalone product; these can be installed on any system that meets requirements for memory, processor speed, etc. 
    Generally, a product (serial) number that contains 'OEM' may well not work on other machines.  


    If you have a friend more proximate than I am, you might break down and ask for help putting a CD together for you in case I have overlooked anything else.


    Something basic just occurred to me: if you bought this system new, there should have been at least one disk to aid in just this kind of situation.
    If you were not prompted to make a 'recovery disk' when first powering up the computer, or didn't receive one, it may be useful to contact Trigem who markets Averatec to request a recovery disk.
    There may be  a minor charge for it but it wouldn't be much.


    Here is there website:


    Trigem-Averatec     


    Gee, this would all be so much easier if you could just drop it off . . . good luck.

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