The tub or barrel is constantly in motion - like a medium rate spin. The agitator works fine, but with the constant spin of the barrel during the wash cycle, clothes are being twisted and tangled , (actually ripped & torn) under the agitator, (around i'ts base). It works fine during the spin cycle, when it's supposed to constantly turn, and does so with an appropriate increase in the speed of the spin. We removed the agitator to check on it, (it's fine) but we did find two holes on opposite sides of the staff, and couldn't figure out if something there had been lost or broken. All in all, it works fine providing you manually hold the barrel in one place during the wash (agitating),and rinse cycles.
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It's the transmission that's bad. The motor turns one direction to spin and the opposite direction to agitate. The transmission converts the constant belt speed from the motor into the back and forth motion. In the other direction, the transmission stops and the whole system spins.
(I don't suspect you have it set to "delicates")
Remove the agitator, you need a spanner wrench to remove the nut holding the spin tub down, then it will lift out. You will need a new tub donut seal that fits into the outer washtub, check for corrosion on the support tube, if it is corroded and not smooth, it will likely leak with the new seal.
if your sure it will agitate?[because the pump is on the other side of the motor and will drain,but if coupler broken ,wont agitate or spin although it makes noise like its working.so if will truely agitate drive coupler fine and its going to be the clutch or that area unless somthing[clothing] is between the two tubs creating anough resistance to stop the tub from taking off.clutch pads will just slip on drive plate.hope that helps>God bless ,tom