Hello and welcome to FixYa;
Take out battery, clean off the battery and gently clean off the terminals. Put battery back in and try to charge again with your charger. If this doesn't help;
Try another charger to the phone such as a car charger if you have one. If the battery still will not charge;
you may need to get another battery. I suggest you go into your local service provider first, have them use one of their spare batteries that fit into your phone model and see if the battery will start charging.
If it doesn't, you need to have your phone itself looked at instead of the battery.
Try these steps before you spend money on replacing parts needlessly.
Let me know how this worked out for you. If my solution helped you, please rate this solution!
It doesn't cost anything and only takes a second, but it is greatly appreciated.
KittyTech
If you need further help, reach me via phone at
https://www.6ya.com/expert/carolyn_427ff26936286336
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