Question about Panasonic NN-C994S Convection/Microwave Oven

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Door wont open

Micowave door will not open

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  • neuschafer Nov 17, 2008

    I keep pushing the button and the door won't pop open

  • Anonymous Apr 21, 2009

    the push button has broken and the door is stuck, I tried to undo the child safety lock but it wont open

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After unplugging the microwave, I took the side/top panel off by removing the screws on the back*. Inside I found the piece that had broken off the part that pushes the door release. I then glued this piece back on using "Extreme Power" medium advanced performance instant adhesive. I bought this glue in a hobby shop in Richardson, Texas. I waited 12 hours for the glue to set. The door has been opening for the last two days.
*With the cover off, you can open the door by pushing the door release.

Posted on Nov 28, 2008

  • Afortiori Jan 20, 2011

    I noted they have security screws (star shape with a dot in the center). Did you have a special tool to open the back screws or was yours ordinary philips screws?

    I am having trouble getting to your starting point -can't get the cover off. Thanks.

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You did not provide the make or model of your Microwave, but to give you a generic answer, it sounds like there may be an issue with the control board or the door interlock switch.

If you are not familiar with repairing electrical appliances, it is best to call a qualified service company or bring it to a repair center. If you have the owner's manual or user guide, there should be some information about where and how to have the oven serviced.

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Even though a door switch clicks, it may still be bad inside.

Door switch or mount trouble is usually caused by slamming the door or by opening the door while it's cooking without hitting the Stop pad first.

There are plastic mounts inside the microwave which hold the door switches and onto which the door latches lock when you close the door.

The screws on these mounts may be loose. If they get too loose, the switches will not be activated properly.

Sometimes it's a broken tab on the switch holder, allowing the switch to rotate just out of position. This tab can be hard to see, since it is under the bottom edge of the switch.

If the switch mount is broken, it's usually more economical and safer to add a dab or two of hot glue to the mount to secure the switch. Let it cool for about 30 minutes before using.

One test that sometimes helps is to gently lift up (and/or push down) on the door or handle as you try to start it. If it works or tries to work, then it's a door switch mount or door alignment issue.

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http://www.microwavedisplay.com/disassembly.txt
http://www.microwavedisplay.com/doorsw.txt

You can find helpful exploded view diagrams and order parts by entering your full model number here.

There may be a "mini-manual" (tech sheet) hidden inside the unit behind the control panel or hidden elsewhere, which is very helpful when troubleshooting, testing, and locating components.

If you only need a switch, you can order a universal type
here for $5 postpaid.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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