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Gosh alright so the front little screen or the inner large screen doesnt work? I'm going through the same thing right now and yeah it really sucks. Taking the battery out does nothing all you have to do is go to your local verizon wireless store and theyll try to fix it or replace your phone
RETURN IT! GET A BRAND NEW PHONE THE ENV'S ARE A PROBLEM. BELIEVE ME I AM ON MY 3RD ENV THE ORANGE ONE. BUT MINE DID THAT TOO AND THATS WHY I SENT IT BACK AND GOT A 3RD ONE AND THIS IS MESSING UP AND JUST GOT THE PHONE YESTERDAY.