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So slow on start up, comp only 6 months old

Hi i bought an Acer aspire M1100 1GB in march. apart from what the computer came with i have only installed office and norton 360 on it. there are about 100 photos on too and a couple of word docs. not much at all. comp is so slow to start up and desktop to come on and icons, there is a continuous noise resembling when a dvd starts to load that happens all the time when its on. i keep history, cache, temp files, recent etc etc all cleaned every couple of days, and im still at a loss as to whats up with it. i went to shop , all they sais was , oh itll be the norton. no way i say as i got a laptop, toshiba 1GB on same day and i have shed loads on it plus office and norton. any ideas guys as i need to go back to shop and try to fight this, something is really wrong???
thanks

carole x

Posted by on

  • cnsgault Nov 03, 2008

    no i never did any surfing on the comp before putting norton on it. the only thing i cant understand is my laptop is 1GB and works and loads so quickly yet the tower so doesnt. wierd.

    thanks anyway hon. xxx

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It will be easy enough to prove whether it is the Norton or not. Make sure you have it registered with Symantec. Uninstall it using Symantec's Norton Removal Tool.

See how it performs. I don't expect much improvement, but at least you can go back to the vendor with some ammo. Hopefully they wil give you some satisfactory help and then you can reinstall the 360 and login to Symantec to reactivate it.

If it does improve to "new" condition...hmmm, I'll have to think about that.

A question: Where you surfing much before installing the Norton 360? There is always a chance you picked up some spyware/malware that is causing the problem. Comment back.

Posted on Nov 02, 2008

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