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This is a common problem with many machines.
I suspect that it is the conditioner/softener tray which needs a thorough clean, paying particular attention to the sentences in BOLD -------------------------------------
Remove the complete drawer. To do this you will have to do one of the following-
push down the lip/catch at the middle rear and pull the drawer out (that's how our Bosch one is removed)
release the catches underneath (our daughter's Indesit) or
lift upwards on the tray as it is coming out to clear the lip underneath.
Once out clean all of the tray but identify in particular which tray is for the conditioner- the others are simply 'chutes' and open-ended.
It will normally have some sort of cover over it which you must remove to expose the little stuck up pipe/tube. On some models there is just a small individual cap over the tube but on others the cover is part of the tray's plastic top. The tube is down which the conditioner and water should siphon. It is likely to be blocked by 'gunge'- a mix of powder and conditioner. The whole of the tray, particularly this pipe and the bit which fits over it, must be completely clean and clear for it to operate correctly. It is worthwhile checking fairly regularly.
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Thanks and good luck!
The most effective way to clean mold is with bleach. If you have an empty spray bottle, mix a solution of 1 part bleach to 4 parts water. Use the spray bottle to direct the spray at every affected area and let sit for about an hour. Now, put a small amount of bleach in each container (2 ounces) and directly in the tub itself. Run a full wash cycle with (no clothes in the tub) the settings for whites. When the cycle has ended you may want to run another empty cycle if you can still smell bleach to be sure no hidden residue gets on your colored clothes. Be careful when spraying the bleach you don't spray towards yourself.
all front load washers have the problem. Mold and a build up or dirt and soap and fabric softner cause s old musty smell. The low water use makes the machine dirty and build up inside. Run a few Hot water washes with out clothing, Run it empty ,(run your hot water neer your washer to get the cold water out of the house pipes) hot water and pour bleach in side, 2 or more cups. Keep doing it. When your not using washer leave the door open so air can get inside. Hot wash,es with bleach will keep it clean, also dont use fab softner.
you could have a glogged up dispenser housing ,or a valve that is not working , each one has a valve that injects water through little holes into the dispenser.could be a bad valve, dispenser housing or enen a board. hope this helps
I finally figured mine out! Remove the dispensing tray then take a small brush, or maybe a q-tip and clean out the small hole right above the softener tray. Mine had mold in it and wouldn't let the water fill the tray, which is what causes the softener to dispense!
Try removing the dispenser cup - and washing the inner cup thoroughly- run a sanitary cycle with whites and chlorine bleach mold and mildew likes to haunt these front loaders - be sure to run a bleach hot water cycle once weekly
I'm sure you heard a small motor running from time to time during a cycle. That moves an "arm" which sends water to the different chambers during a cycle. Fabric softener is dispensed when water goes to that chamber and dilutes the fabric softener. That chamber then empties by a siphoning action.
If you want to narrow down the problem a little to help trouble shoot -- put some wet rags in and run the Rinse and Spin cycle with some fabric softener. If the softener is not dispensed, then you know that the water isn't being sent to that chamber properly.
If you are intrepid enough to take the top off your washer, do that and see if the arm appears to be moving during a normal cycle. Maybe the arm got dislodged or broken during the move.
If water isn't being diverted properly, I think this calls for a real repair person.
Yes, remove the dispenser tray by pressing on the button on the softner and pulling out tray completely. Now lift the flap over the softner compartment and clean thourougly with hot water, making sure all tubes and holes are free from residue softner/detergents.
Replace flap by making sure the bigger tube fits OVER the smaller tube and click into place. Replace tray.
Water is present due to the "syphon effect" of the dispenser not working, caused by residue detergents blocking the tubes/holes.