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Apr 15, 2013 - Uploaded by Anthony Findlay
how to troubleshoot and fix an electric kettle. ... I am using akettle had small problem the switch was not working so I have tried to fix it but I am ...
CALL Black & Decker Customer Service at 1-800-231-9786 and they will replace the unit. They will ask for the model number CK1500R from the bottom of the base and the number on the prong of the plug, mine was 626XO. They will ask you to keep the old one until you receive a letter from them about what to do with the old kettle and the new one in a separate box. All free. Cool.
I took the base apart an repaired the electrical connection. You need a special screwdriver to remove the 3 base screws. I took an old, cheap flat-head driver and filed a v-notch in the middle of the blade so it would work to remove the screws. Had to replace the connector because of corrosion. That fixed the problem for me.
Have you tried using it on a different socket outlet ? Possibly there is a problem with the wiring at this socket. If the electricity supply "trips" at the consumer unit it is either the RCD which trips due to e.g. the base of the kettle becoming wet or alternatively the MCB tripping due to an overload which shouldn't happen unless there is a fault in the kettle. When you got a replacement kettle presumably they replaced the base also?
The thermostat is not shutting the unit down and cycling it on/off as it should. This will cause the power cord to overheat and it will catch fire. STOP using this unit and either replace it or have it repaired. More than likely cheaper to just replace it.
I have a similar problem and spoke to Dualit who say that the element is probably blown. As the unit is sealed into the base it is not repairable and should be scrapped. Not really a solution more a way forward