Question about HP Photosmart 3210 Printer

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My 3210 will not scan

My 3210 will print but will not scan. I get a message to make sure the printer is connected properly. I tried the scan button on the front and tried to scan from the HP Solution Center software. I assume that it is connected properly since I can print from my PC. Any suggestions?

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  • sparky7750 Dec 01, 2008

    When I try to scan, it says(refer to device documentation to troubleshoot.

  • ariele Dec 15, 2008

    My scanner has been working for a couple of years fine, and today it forgot it is a scanner and is returning the message that there is no scan option and refer to user guide. I have switched it off and on, and still it can not remember how to scan. The computer it used to scan to is now giving the message that it is not sure the device is a scanner. I cant find my user manual or installation discs so I cant reinstall as the troubleshooter suggests.

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I now have 2 of these and both print ok but can not scan with either, never tried to till now.
I have re- downloaded the driver from HP.com via Internet Explorer (usually use Mozilla Firefox) and i get 2 diff. error messages : network busy (impossible since it is connected via USB) and the 1 at my office connects wirelessly but error message is something to do with software.
Thanks!

Posted on Nov 26, 2008

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I have a hp photosmart 3210 all-in-one and it keeps printing the same thing over and over as soon as you turn it on


It can happen due to different causes:
If the cartridges are new, the automatic alignment process is not complete, for that:
1.Turn off the printer and turn it on again
2.Let the printer print the allignment page
3.After printing the alignment page, disconnect the USB cable which is connected behind the printer
4.Place the allignment sheet inside the scanner glass and press the scan button on the printer
The alignment is complete when the printed page is scanned
Turn off the printer and turn it on again, it should be fixed



The other possible causes might be:
The cartridges are not correctly installed or one of the cartridges is defective.
In that case reinstall the cartridges after cleaning them with lint free soft cloth.

If that does not work, then at least one of the cartridges need to be replaced

Apr 24, 2011 | HP Photosmart 3210 Printer

1 Answer

My HP Photosmart All-in-one 3210 will not print. The last error message says service product. Earlier I got error message oxc 18a0401 and Ink System Failure. It will not copy or print. It will scan. Is...


You can reset it by unplugging it an leaving it unplugged overnight. Then, plug it in and restart it. This may sound crazy, but could you be out of ink, or the ink cartridge may be bad. Would need more info to advise properly, such as; what were you doing when the error happened, what was the last thing you did directly before this as far as printing goes, and could a file in your program been corrupted:? Please try the simple things, then let us know, ok? Good Luk!

Jan 05, 2011 | HP Photosmart 3210 Printer

1 Answer

I downloaded software yesterday to make my 3210 all-in One photosmart printer compatable with windows 7 operating sx on my new pc It is printing fine but can't get the scanner to work. My email is...


There are a couple of issues that can cause this. 1) Did you install the full software before you connected the USB cable (if you are using that connection)? If not, did you uninstall the generic software and remove the data cable before installing the software? Try a new data cable and a direct connection if you are using a print server or USB hub. Scanners require bi-directional communication and will fail even when the printer works.

Are you launching the scans from the computer or the scanner? Try launching the scans from the computer first. Remember you need to set the destination button defaults in the HP software and the monitor program needs to be running to see those button presses. Try scanning with Windows Fax and Scan (New Scan) or Paint (File > Import from Camera or Scanner > New Scan).

Navigate to http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=439488 and select your OS version (32- or 64-bit Win7) and click Next. Then look in the section Utility - Diagnostic Tools. Download and run the HP Scan Diagnostic Utility. Also check if you need one of the Update patches (there is one for scan files going missing).

If you are using the unit as a networked printer, also try a new data cable. Make sure the router is not dropping packets and that your firewall isn't blocking the incoming signal from the scanner. (Try scanning with the firewall temporarily disabled.)

Check if the unit has a scanner lock and unlock the transport lock if it is in the incorrect position. Check if the lights come on and the unit moves when you try to launch a scan. If the lights aren't coming on or the scan unit doesn't move, the unit probably needs service.

I hope this helps.

Cindy Wells

Nov 14, 2010 | HP Photosmart 3210 Printer

1 Answer

Will not Scan. Gets message..


Is it installed in windows as a scanner? Dont use scan button on machine try using scanners or document imaging software that needs to be in place on your computer, ie Document imaging in office or scanners and camera in windows, one sends scan signal from the PC, can use the scan button on scanner only when configued to do such. Scanner has software as does the printer both can found at HP web

Nov 07, 2009 | HP Photosmart 3210 Printer

1 Answer

My HP Photosmart 3210 won't print


Try this:


1- Turn off power and unplug from power source.
2- Open right side of printer (looking at the front).
3- Disconnect,by pulling gently, both white flat ribbon cables off the main circuit board.
4- Plug in power source and turn printer on. Wait till you get a error message and push "OK".
5- Unplug power source.
6- Reconnect the flat ribbon cables by aligning and carefully pushing into the conectors on the main circuit board.
7- Plug in power source and turn printer on (Printer preparing occurred).


Oct 07, 2009 | HP Photosmart 3210 Printer

1 Answer

Error Message OXc05d2381 on HP Photosmart 3210


Reset the product:
  1. Without turning off the product, disconnect the USB cable from the rear of the product. NOTE: The USB cable connects to the port on the back of the product. The port is labeled with the USB icon (c01424575.gif ).
  2. Remove the cartridges from the product.
  3. Wait for the ' Insert Cartridges ' message to display on the control panel.
  4. Disconnect the power cord from the back of the product.
  5. Wait 60 seconds.
  6. Reconnect the power cord. If the product does not automatically turn on, press the Power button (c01602202.gif ).
  7. Reinsert the cartridges, and then close any open doors on the product.
  8. If you receive a prompt to print a calibration page, do so.
  9. Reconnect the USB cable to the rear of the product, and then try printing again.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

May 05, 2009 | HP Photosmart 3210 Printer

1 Answer

HP Photosmart 3210


Try reinstalling your display drivers. you'll be surprised how dependent printers are on display drivers. Try changing the font as well.

Do you get any error messages once you click the print button? is it sending to the correct printer?

Jun 15, 2008 | HP Photosmart 3210 Printer

3 Answers

I have a Ink System Failure.


I had this same problem but with a different error code. Try doing:
1. Unplug the power cord from printer.
2. Hold both o.k and Cancel simultaneously.
3. Plug the power cable while holding the buttons.

After I did this my printer reconfigured like it used to do and it was like it was new again.... well new plus a headache a managed to get while reading all these little posts. I hope this helps!

If not try going to this website:
http://www.out-of-warranty.com/how-to-reset-hewlett-packard-hp-all-in-one-printers

Mar 02, 2008 | HP Photosmart 3210 Printer

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