Question about Epson Stylus CX6400 All-In-One InkJet Printer

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Error message displayed on cx6400

Printer powers up ok but only shows error message in window calling for service if necessary.

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  • Epson Master
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Go through the diagnose steps on this Epson site:

http://er.epson.com:8001/start?TM=false&CMD=iSearch&CB=1886098358&LG=1&TP=NoviceCase&Q1-1-1886170412=1886170410&FI=1&firstQuestionID=Q1-1-1886170412&firstAnswerID=1886170410&category=allinone&model=cx64__&displaymodel=Epson+Stylus+CX6400&referralmodel=Stylus-CX6400&restart=yes

You may have to copy and paste the link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on Nov 05, 2008

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3 Answers

My epson stylus cx6400 says printer error check documentation and if necessary call service. What could my problem be I have checked the cables all are good


I had the same problem and this worked.
  1. Turn OFF the printer.
  2. Press B/W + Color + Stop button together and hold
  3. Press Power ON button and hold (4 buttons on hold now and don’t release the buttons until you see the light indicator is blinking. A message will be displayed on the LCD)
  4. Release all buttons.
  5. Press the Color button once
  6. Turn OFF the printer.
  7. Turn ON the printer and the protection counter should be resetted


Apr 18, 2010 | Epson Stylus CX6400 All-In-One InkJet...

1 Answer

When I turn on my Epson stylus CX6400, it has the message "error-Printer error-See your documentation and call service if necessary." The only thing the documentation manual says about this error is to...


Do you have any other indicators such as flashing lights or similar?

My guess is that it MIGHT be a "service required" error meaning the waste pads are full in which case this guide may help..

There's a reset sequence you can follow near the end of the article which I'd try... If that solves it then you'll need to deal with the waste pads.. If not, you'll know it's something else and can report back..

Feb 23, 2010 | Epson Stylus CX6400 All-In-One InkJet...

2 Answers

When turning the power on to my Epson CX6400, the following error message comes up: "Error: Printer Error -> SEE YOUR DOCUMENTATION AND CALL SERVICE IF NECESSARY." The little "!" exclamation point...


Sounds like the ink counters need resetting (it happens with other printers as well)

Go here for more info as the prog supports your printer

http://www.ssclg.com/epsone.shtml

Jul 17, 2009 | Epson Stylus CX6400 All-In-One InkJet...

1 Answer

Printer reads-"Printer error-see your documentation"... no clue as to what to do.


pull the plug and unplug it again..or load and unload your cartridge..,or change the cartridge you using...maybe the printer don't recognize the printhead..

May 12, 2009 | Epson Stylus CX6400 All-In-One InkJet...

1 Answer

Printer displays erro message:


1.) Turn off the power and disconnect all cable connections ( usb cable and power cable ).
2.) Check for any obstructions in side the printer.
3.) While the printer is off and cables are unplugged., press and hold the on button for 10 sec., release after 10 sec., connect the power cable., turn on the power., check if error persist.

Mar 20, 2009 | Epson Stylus CX6400 All-In-One InkJet...

1 Answer

Initial Charge message not seen


Sounds as though the printer is defective.
Call or email Epson Tech Support.

Feb 14, 2009 | Epson Stylus Multifunction Inkjet Printer/...

2 Answers

Error message and red exclamation indication


Finally figured out the problem.
1. Took waste pad out and cleaned with paper towel. Couldn't find a replacement waste pad, so needed to clean it instead.
2. Downloaded SSC Service Utility software (free) in order to "Reset the Protection Counter". This is an option within the utility.

Printer must be on when running the SSC utility.

Good luck!

Oct 28, 2008 | Epson Stylus CX6400 All-In-One InkJet...

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