Question about Creative Labs Nomad Jukebox Zen Xtra MP3 Player
Errmmm i turnt my mp3 on and it came up with this option screen: Rescue Mode v1.13 Boot v1.2 HW V0.0.1 1. clean up 2.format all 3.reload OS 4. reboot uumm, i dnt know wot to do, i have all my songs on der and there is no way i can get them off.. rebboting hasnt solved the problem, can anyone give me any advice... i have a Nomad jukebox Zen Xtra 30 GB
I just tried it and it works!!!!!!!
Posted on Nov 20, 2009
Tapping it has just worked for me as well. Amazing !
Posted on Apr 23, 2009
Tapping works! incredible! don't need to fork out for another 30GB player!
Posted on Sep 27, 2008
This is dangerous because it risks deleting all your songs (I hope you have them backed up somewhere). There is a reset hole on the left side of my machine and I stuck a pin in there and reset the player. That has solved the problem for me at least temporarily. It has been less than a day since I did it.
Posted on Sep 15, 2008
Can I join in on the thank yous? I could hear the disk trying to spin up, "whir whir whir click"...
Reboot, wait until you get the EAX logo, tap HARD (against the palm of my hand did not work) and voila! dont you know my jukebox works again!
Posted on Aug 12, 2008
This actually works,if the tap doctor tapped as much *** he'd ne a legend!!
Posted on Aug 03, 2008
I followed solution #7 instructions
A) Go to control Panel->add remove programs->Remove all Creative applications and drivers you
B) Reboot your PC
C) Download the latest Drivers (Not Firmware) and Install them
d)Reboot and Ensure Your device manager shows Windows Portable Device and does contain Zen Xtra
e)Download and Install ZENZ_PCAPP_LB_1_40_03_MTP.exe
f) While Installing - The program will complain that It still cannot see your zen..Keep Clicking OK to retry
g)After the 3rd (OK Clicks) attempt - It proceeds to install the balance of the software
h)Reboot your PC - after the reboot you should notice that ur ZEN shows the USB SYNC is ok- it shows the circular arrow
I) Run the Firmware Upgrade ZenXtraP4SAudible_PCFW_LB_2_10_03.exe
The only problem was that when firmware upgrade said player was rebooting (it was not) so I reset the Zen with a paper clip.
When it came back up the firmware install finished. I reloaded my songs and everything works great. Thanks to everyone for the great comments and info.
Posted on Jul 21, 2008
Holly S**t!!! I can't believe the tapping worked! I had to sign up for this website just so I could submit my thanks.
This is my second Zen Xtra. I ended buying a cheap used one on Ebay because my first one started having the headphone jack issue, so I just swapped the hard drive from the first into the used one (the fabled soldering fix didn't work for me). Worked great... for 8 months.
Today, I just plugged it in and the hard drive wouldn't spin up (went to recovery mode). Having dealt with Nomad firmware issues before, I was quickly anticipating the worst. A complete wiping of the hard drive and reloading firmware. Thank God I found this suggestion before I jumped off the deep end. I can't believe it worked.
Posted on Jul 10, 2008
Totally skeptical... but I just decided that I didn't have anything to lose. When it's starting up. It might got to the rescue mode screen. hit reboot. It spun up after I tried that a couple of times!
Good post bro.
Posted on Jun 11, 2008
The TAP thing Worked!!!!!!!! Unbelievable...it's probably the first time ever something like that has worked for me!!!!
Tap above the Menu button when the EAX logo comes up a few times....you'll feel the drive kick in.....seriously.
Posted on Jun 09, 2008
I was trying to my firmware when mine got stuck in recovery mode. My computer wouldnt install the driver properly and i couldnt get the firmware to upgrade...
So I did what it says in
Comment by DerekHamlet, posted on Feb 01, 2008. After trying many different things before, what Derek said he did worked for me! Thanks Derek. I also tried this on a computer other than my own, I'm not sure if that had anything to do with it. Thanks again.
Posted on May 27, 2008
Tapping it......... need say more.... just crazy. can't believe that silly tap worked.....thx
Posted on May 25, 2008
Tapping it really worked. Thank you for the advice. I almost panicked.
Posted on Apr 28, 2008
Marry me tap doctor, u are the bomb!!!!
Posted on Mar 24, 2008
Wtf thats kkrazy :) i was bout to throw it away and buy an ipod
Posted on Mar 23, 2008
What the HECK! My son's 40GB Nomad Zen Xtra has been toast for probably two years. Whenever I see it I just think of all that dough sitting there wasted. I picked it up off the desk today and because the charger just happened to be sitting next to it, charged the battery, got the "rescue mode" screen, then searched for troubleshooting and got this site. To be brief, I reset, tapped it on the desk at the recommended time and now I sit here listening to my son's crappy music. I guess no the old man has an MP3 player. Now I just have to figure out how to use it. God bless whoever posted solutions and tips to this thread.
Posted on Mar 14, 2008
As if it hasn't been said enough already. Tapping it does work. I had a guy listen to it and he said the hard drive was toast, but not after a few taps, though you do have to tap it at the right time when starting up. I don't know when it was because I had it up to my ear when I got it working. Nice Fix
Posted on Mar 13, 2008
The tapping works!!! If your's is stuck on the rescue mode screen, press the reset button. Then when the EAX logo comes up, start tapping as previously described, on the right side, above the menu button. Tap it on a desk. Presto. It works again. Thanks so much!
Posted on Mar 01, 2008
Awesome....tapping worked for me too!!! At first it didn't, but I was just tapping it against the palm of my hand, but then I tried tapping it twice against my desk and it workd!!!! Thanks everyone!!!
Posted on Feb 28, 2008
Unbelievable!!!!!!!!!!!!!!!!!! tap tap doctor thank you.....
if you are trying and it hasn't worked yet, don't let up.
took several times but worked eventually by tapping when you turn it on, just above the menu button as it spins and tries booting up
Posted on Feb 27, 2008
For those of you who said to tap it on the right side of the EAX logo i could kiss you!!! thank you! it worked...
Posted on Feb 05, 2008
Same problem for me. Took a tumble, and was in the recovery mode saying Harddisk error. Tried tapping and it worked. Didn't lose any files or any music.
Posted on Jan 14, 2008
I ad my suspisions but this seriously works, thank ou so much i have saved 30 gb f music and photos, my whole life!!!!!!
Posted on Jan 13, 2008
Omg you are seriously a genius!!! I even had a techy check it out only to hear that i needed to buy a new one. YOU SAVED ME SO MUCH MONEY AND ALMOST 1000 songs!!! thank you thank you thank you!!
Posted on Jan 10, 2008
I tried the tap and it worked but its still not showing up when i connect it to the pc and open up nomad explorer...
Posted on Jan 02, 2008
Yeah mine did the same thing, was in the rescue mode gave it a few taps to the right hand side and IT WORKED
it then went onto rebuilding library
thanks a lot
Posted on Dec 17, 2007
I too tried the "tapping" solution and it worked!
Posted on Nov 29, 2007
Absolutely BIZZARRRE!!!!! But the Tapping WORKS!! Thanks ! Vive le Internet
Posted on Nov 18, 2007
Im amazed! Its ridiculous! I tried it as a joke but it worked!!! It all of a sudden burst into life!
Posted on Nov 15, 2007
This is unbelievable!!! The tappig solutions worked for me too but only after few tries. The key is to hear a clicking sound and after that the disk starts spinning. I searched creative's support knowledgebase without much help. Thanks a lot.
Posted on Nov 12, 2007
Holly crap ut worked!! That is the stupids way to fix something. thank alot.
Posted on Nov 05, 2007
Did it too and it worked for me as well! Thank God!
Posted on Oct 30, 2007
OK - NEVER EVER EVER would have believed it... but it WORKED!!! Thanks
Posted on Oct 19, 2007
My zen was locked into the same "boot" mode and there was nothing I could do about it. I threw it in a drawer for over a year and pulled it out after reading about your "tapping" suggestion. I balked and did not think it would work but figured it was worth a try. I 'll be darn, after the first tap I heard the hard drive start to spin and lo and behold the menu came up. Thanks a million for your solution.
My zen was locked into the same "boot" mode and there was nothing I could do about it. I threw it in a drawer for over a year and pulled it out after reading about your "tapping" suggestion.
I balked and did not think it would work but figured it was worth
a try. I 'll be darn, after the first tap I heard the hard drive start to spin and lo and behold the menu came up. Thanks a million for your solution.
Posted on Oct 16, 2007
WOW! I'm glad I found this. I just dropped my Zen and the rescue mode kept coming up. The tapping works. You might have to tap a little hard. It took me a couple of tries to figure it out. Thanks!
Posted on Oct 13, 2007
UNBELIEVABLE! Tapping on the right side, just above the menu button worked!
Posted on Oct 08, 2007
I too upgraded my firmware and landed up with just the rescue screen Here is what I did A) Go to control Panel->add remove programs->Remove all Creative applications and drivers you B) Reboot your PC C) Download the latest Drivers (Not Firmware) and Install them d)Reboot and Ensure Your device manager shows Windows Portable Device and does contain Zen Xtra e)Download and Install ZENZ_PCAPP_LB_1_40_03_MTP.exe f) While Installing - The program will complain that It still cannot see your zen..Keep Clicking OK to retry g)After the 3rd (OK Clicks) attempt - It proceeds to install the balance of the software h)Reboot your PC - after the reboot you should notice that ur ZEN shows the USB SYNC is ok- it shows the circular arrow I) Run the Firmware Upgrade ZenXtraP4SAudible_PCFW_LB_2_10_03.exe Vola...Roger
Posted on Oct 08, 2007
Haha, wow tapping solved it well
Posted on Oct 04, 2007
Tapping works !!! thats unreal the internet has all the answers!
Posted on Sep 30, 2007
The tap on the side seriously works, thanks so much dog, saved me alot of money. God bless the internet!
Posted on Sep 27, 2007
Wow man you really know your stuff. thanks for the fix.
Posted on Sep 07, 2007
Same thing happened to me, same "rescue mode" etc.. After trying just about everything else, I tried the "tapping" solution thinking it couldn't hut...problem solved. How bizarre, the tapping really does work
Posted on Sep 05, 2007
I recently had the same problem and thought what the heck why not try a tap like suggested above and BAM!!! IT WORKEDDD!!!! THANX FOR THE GREEAAAT advice!
Posted on Jul 30, 2007
Tap it on the right side when the EAX logos comes up. A tpa right above the menu button should do it. It's kind of silly, but BELEIVE me, it works
Posted on Jun 29, 2007
This just happened to me, literally today - same mp3 player model. It's a bit of a pain but as far as I can tell, that's it up shit creek. I've pulled it apart and had a look about at what's inside, whenever I try to format it says 'disk error' or something similar. So, to be honest, I think that's it broken. Time to find a new model..
Posted on Jan 08, 2007
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