Question about Jenn-Air JGR8850 Gas Kitchen Range

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Touchpad woes My JGR8850 range has now history of 4 repairs of the touchpad; error message F1-8. Last two times the service technician replaced the controller as well, bringing the bill to some $750. Can this be related to the particular unit that I have, or this is a known design flaw? (hopefully remedied in the latest versions?) The problem is rather bothersome, because the periodic self-diagnostics in the range causes it to start beeping spontaneously, which results in 3-4 weeks of misery. We have to remember to shut the poor thing down each time we finish cooking (the cooktop works, the oven does not). The range is under 3 year extended service agreement by Sears, which means the repairs are free, but Sears won't replace it with a new one unless it fails 4 times a year. I am running out of ideas how to fix this.

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  • cutting Mar 17, 2008

    we have a jenn aire dual-fuel downdraft range whose touch pad has now failed four times. each time, at first, a few keys on the lower left fail, then, a few weeks later, they all fail and we get the panel replaced (again).

  • tnthamrick Dec 07, 2008

    I was running my oven through the clean cycle and when I came home the F1-8 error was showing. Has anyone ever had this problem before?

  • amedway Feb 03, 2009

    I had this problem too and after the 3rd replacement on warranty the technician added a load of pink fiberglass insulation as much as he could stuff around the keypad and everywhere he could stop heat from getting to the keypad and this has worked. It's been about 2 years since he did that. The problem was the heat was distorting the panel so some of the touch buttons were being depressed or not at all.
    If anyone else has tried this let everyone know.


  • jbjb Feb 17, 2009

    I'm having a problem with my 5 yr old Jennair downdraft and would like to try to fix it my self, as "Sconnall" described in his email on this FixYa list. How can I find out more about how to go about it?

  • davidleehiat
    davidleehiat Mar 19, 2013

    I've bought two homes with Jennair and WILL NEVER OWN ANOTHER ONE AGAIN



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I have replaced my touchpad twice. Apparently there is a design flaw in the stove and a heat shield kit should be installed. See the following for details:

Click on "Bulletin Library" at the top menu
Scroll down to "Cooking" in the "Select Product Line" box.
Scroll down to 2001 and click on TS696 "Range Backguard Control Panel Discoloration"

Models affected, condition, cause, and correction are all outlined.

I am currently trying to get jenn-air to cover the costs of correcting this design flaw.

Posted on Feb 23, 2009

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  • MartinED Mar 16, 2014 is no longer available to the general public.

  • MartinED Mar 16, 2014

    TS696 is available at

  • MartinED Mar 16, 2014

    Whirlpool paid for the heat shield kit and control pad even after warranty expired. Be persistant and ask to escalate claims to Whirlpool's "Consumer Affairs Board".


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I had a tech come out and look at mine and he told me that the F1-8 means a faulty touchpad. He wanted nearly $600 to fix it. I had already taken mine apart and put it back together so I knew it wasn't a really tough fix. A little challenging but possible for anyone that is a handyman or woman. I found the touch pad online for $230 and just completed a successful installation in about 1 hour. Unfortunately, the repairman said that you have to purchase the entire front piece - the metal panel where the touchpad is imbedded. Once I removed the panel, I pulled the touchpad off and it had a price tage of $26 and a part number, so now i'm looking online to see if you can purchase just the touchpad. At any rate, even if the touchpad can be purchased separately, you still have to remove the front panel to install it so that you can plug the ribbon cable in.

Posted on Jan 04, 2009

  • Bob Bennett Apr 01, 2011

    what is part number


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I got a new Jenn Air slide in downdraft range last year in August and today my the left side of the touch pad does not work. The right side and the the top keys (Timer 1 and Timer 2) are working. The bottom is not working. Is this due to the panel failure? If so, what approx did it cost you guys to get this paren replaced? Was the process to claim warranty simple? Just today, I have been reading nightmare stories on Jenn Air customer support.

Posted on Nov 09, 2008

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Just letting everyone know that my jenn-air 8113P752-60 touch pad has failed twice. I believe there must be a design flaw relating to the heat of the oven. I'll bet the heat shield solution is the way to go,though I haven't tried it yet.Shame on you Maytag.

Posted on Mar 18, 2011

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Piani, have the tech check the temp sensor. The information I have shows the F1-8 as an option or sensor input failure which, I assume, could be the temp sensor; they are not detailed on this. If you had a F1-3, I would suspect a shorted key as the sub-code 3 indicates a shorted key. As stated above, the subcode 8 indicates either a option or sensor input failure. F1 also monitors an over temp condition that is a result from bad sensor or charred connection. back.

Posted on Sep 25, 2006

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I was told to replace the touch pad assembly first. Before I tried this I did the reset procedure which did not work. Then I read a post from a fella who is a tech and dismantled the pad and membrane. He claimed that there was a manufacturing design flaw and the membrane allowed air bubbles which caused the whacky beeping and error message.

He suggested poking tiny holes in each touch key. I did this with a very pointy and sharp knife. Guess what............... it worked........ so far so good. 24 hours and no problem. Thank you sir....... (can't find your post or name but thank you).

Posted on Aug 05, 2011

  • gregory_cond Aug 05, 2011

    PS....... He took apart his touchpad to experiment.. I did not. I just poked the tiny holes right in the front face and did not have to disassemble anything. Try it.


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1 Answer

This message is displayed on my oven: EO - F2 - What does it mean?

E0 F2 fault code usually indicates a shorted touchpad on the oven control. Firs disconnect power to the range for 30 seconds and restore it. This will cause the electronic range control to reset and sometimes will clean errors.

If the error returns the touchpad on the control will have to be replaced. Some ranges have the touchpad made on the control and the oven control has to be replaced.

Open the drawer under the oven and look on the frame of the range around the opening the drawer slides into for a model number tag. Get the model number of the range and go to searspartsdirect and you can see a parts diagram and list for your range.

Hope this helps.

Sep 21, 2011 | Ovens

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Im gettiting a E7 error code

The E7 fault code is telling you the electronic range control (ERC) is detecting a problem with one or more key on the touchpad. This fault code can be caused by a defective touchpad or the ERC.

To determine which part is bad you need a technician to test the touchpad with an ohm meter. If the touchpad is good the ERC will need to be replaced.

Feb 07, 2011 | GE Profile Spectra JGBP90 Gas Kitchen...

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I have acer aspire 4740 and its touchpad and keyboard stops working time to time! I restore it and then its fine. Why do the touchpad and keyboard stop responding??

you have not mentioned your OS. I can only advise that you have the latest drivers for both. acer has a history of having problems with touchpad & keyboardso if still under warranty I suggest you get in touch with their service center (note-- they will take cognizance after this problem appears for 4 times!!)

Dec 12, 2010 | Acer Computers & Internet

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Electronic panel malfunction

A F1 code on Jenn Air refers to a failure in the ERC (electronic range control). There is not a fix for it other than replace the control.

It looks like the part is still around if your model starts with JGR8850 that is. The price of the part is around $300.00 so.... not sure if it would be worth putting that into this, your call

May 08, 2010 | Jenn-Air JGR8850 Gas Kitchen Range

1 Answer

Error message when trying to use oven. E2 F1

Here’s a simple explanation of what’s going on and how to troubleshoot:

The F1 code indicates that:

a. The electronic range control (ERC) is sensing heat in the oven when in a time-of-day (i.e., not cooking) mode.

b. The ERC is receiving information to run multiple heat functions simultaneously.

Although different components (depending upon the model) could generate the code, simple and straightforward testing using your ohm meter is all you gotta do to test for it.

1. Check the oven temperature sensor. The oven sensor has to be within spec or it will cause the F1 code.
As an example of being out-of-spec, the ERC will generate an F1 fault code when the sensor shows 1650 ohms during a time-of-day mode.
This is equivalent to 350°F in the oven.
The resistance isn’t high enough to generate an F2 code (runaway temp) or an F3 or F4 code (shorted/open sensor circuit).
The ERC monitors the sensor circuit after a heat cycle and expects the resistance to drop back to 1050-1100 ohms.
The fault code is generated when this doesn’t happen. Checking the sensor circuit means also checking the harness,
harness connections and the sensor itself.

2. If the oven sensor circuit checks okay, then turn your inquisitive eyeballs to the touchpad.
If the range has a separate touchpad/keyboard, the keypad may have moisture that is shorting several circuits simultaneously.
If the F1 code is given immediately (instead of during or after a heat cycle),
remove the ribbon connector from the touchpad to the ERC after clearing the F1 code. If the F1 code does not return in five minutes,
then cast a suspicious gaze upon the touchpad/keyboard. Shorts may be caused by using an ammonia-based glass cleaner.
The touchpad surface will absorb ammonia-based cleaners that are sprayed directly on the glass surface. When heat is applied,
the surface material can break down causing shorts.
If you’re gonna use ammonia-based cleaners on your control panel, then you should spray it on the rag and then wipe the touchpanel
–don’t spray directly onto the surface of the touchpad.

3. On Amana ranges with a rotary temperature dial, be sure that the knob is in the OFF position when performing tests.

4. If these tests all check good, then replace the ERC.
(from tip by JSRock)

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Mar 01, 2010 | Whirlpool SF379LEKS Gas Kitchen Range

1 Answer

Maytag electric range shows F1 error message and beeps every hour or so. we've checked the fuses and they seem okay.

F1 code means a defective touchpad or membrane, usually the touch pad. Here is a simple test that you can do to determine whether the clock or the touchpad are defective when the display reads F1: Disconnect the power to the range
Gain access to the back of the ERC (clock)
Unplug the touchpad ribbon connector from the clock
Make sure everything is clear & will not short out when the power is turned back on to the range. Replace any covers removed to gain access to the ERC.
Turn the power back on to the range
Watch for the F1 and listen for the beepIf you get the F1 and beep, replace the ERC (clock)
If after approx. 60 min. you do not get the F1 fault, replace the touch pad. Note: some ranges incorporate the touchpad and the clock as one part so F1 means a bad clock control.

Nov 12, 2009 | Maytag MER5770 Electric Kitchen Range

1 Answer


Usually if the symptoms stop with the touchpad disconnected from the clock, that touchpad is often the cause. If the error continues even with the touchpad disconnected, the clock itself is usually at fault and will need to be replaced to correct the problem. On some models it is not possible to disconnect the two in which case the electronic control/clock would have to be replaced regardless.

There is a tool that allows testing of the touchpad (on models where they're separate parts) but is kind of expensive for a homeowner to purchase them self. If you contact a technician so equipped, they should be able to test the touchpad before replacing any parts.

BTW. On most models, the control keypad is only sold along with the whole control pane.

You have either a bad ERC (clock) or a bad touch pad.

1. Disconnect power to stove
2. Gain access to the back of the clock (electronic range control or ERC).
3. Unplug the touch pad ribbon connector from the ERC. This will be a flat wire approx. 1 1/2" to 2" wide.
4. Make sure everything is clear and will not short out when power is turned back on.
5. Turn power back on to stove.
6. Watch for the F1 and listen for the beep.
7. If you get the F1 and beep, replace the ERC.
8. If after approx. 30 minutes you do NOT get the F1 and hear the beep, replace the touch pad.

NOTE: Some models incorporate the touch pad and the clock as one part. * We have seen a few of the newer Maytag ranges with a F1 fault code and the problem was the oven temp sensor - check carefully the wires to and from the oven temp sensor!! This has been a new occurrence to us in the last 2-3 years or so

Thanks for using FixYa - a Very Helpful rating is appreciated for answering your FREE question.

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2 Answers

Error code E2 F2

As you are aware the technical manual for your range doesn't show an error code of E2 F2 but all of the F2 codes pertain to the touchpad of the range.
Can you clear the E2 F3 by pressing the cancel button? If not, shut off the power to the range for a few minutes and see if the error code goes away. If the error code remains You should unplug the range from the wall and remove the back panel for the control area. Disconnect the ribbon between the touchpad and the electronic control, clean the end of it and reconnect it.
If this doesn't repair the problem you will need to replace the touchpad on the range. The parts diagram lists two touchpads, they are part numbers 8273575- bisque, and 8272702- white.
E2 relates to an overheating condition. Quite possibly related to your touchpad issue. I'd try cleaning the contacts and if that doesn't work...Up to you at that point!

Good luck

Jun 01, 2009 | Kenmore 71414 / 71419 / 71410 / 71412 Gas...

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Error Code on EOC F1-E

do you have the glass panel on the control?? try pressing 7 and 8 at the same time.

Mar 04, 2009 | Jenn-Air JGR8850 Gas Kitchen Range

1 Answer

Whirlpool Cabrio Washer Error message code F1

Whirlpool did a recall on this problem here is there number try this first. Whirlpool 1-800-253-1301
On a number of ranges this can mean a number of things, the most common being a failed ERC(EOC, Clock assembly)or a faulty touchpad. Firstly if you are using a recent Maytag range it may pay to test the oven sensor as described above as this may cause an F1 error if faulty (may apply to some other ranges as well) this is not a common cause but is worth discounting. To check the ERC and touchpad
  1. Disconnect the power
  2. Gain access to the back of the ERC
  3. Disconnect the ribbon cable that connects the ERC to the touchpad
  4. Check nothing will short when power is reconnected
  5. reconnect the power and switch on
  6. Watch for F1 and listen for the beep
  7. If you get the F1 and the beep this means the fault is with the ERC and it will need replacing
  8. If after 30 mins you do not see the F1 error and hear the beep, replace the touchpad

Feb 13, 2009 | Whirlpool Washing Machines

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