Question about HP DeskJet 960c InkJet Printer

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The rollers are not pulling paper through

My printer is hooked up and tries to print. But when it tries to start, you can hear the rollers just turning and not pulling paper through.

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- the roller not pulling paper through
- orange and yellow lights are flashing

Posted on Nov 29, 2008

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Posted on Jan 02, 2017

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Fix repeated paper jams on Lexmark 901 Pro


If you are getting a jam and there is no paper visible then a likely cause is a false jam that is caused when the paper is not picked up from the tray at the start of printing. Send a print job and listen closely. If you can hear the pickup rollers turning but no paper is being pulled into the printer then either the rollers are dirty or are worn and need to be replaced. Trying printing from a different tray or the manual feed tray to eliminate a fault with a different component on the printer.

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Try to turn off the printer, open the compartment and check the roller. try to pull the paper and at the same time flip the roller in such a way that the paper will move out. If it is jammed and crumpled like what I exactly experienced earlier, remove the paper as fast as you can.

Turn on the printer, wait for the inkjet devices in a neutral position. Then insert the paper and start printing again. If it didn't work, try to hold the tip of the paper in horizontal manner while printing and make sure you remove the entire paper before the next page prints itself...

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1). take all the paper out of the paper tray.
2). look at the printer pickup roller while you enable the printer to print a test page.
3). if the roller is not turning, and hear click sound, then you need to take the printer to be service. The gear that runs the pickup roller is broken.
4). if the pickup roller truns, but you still hear the click sound, then most likely the secondary roller gear is broken. You still need to bring it to be repair.

call the repair shop and find out how much it cost and how long, It is cheaper to get a new printer than to have it fixed.

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Paper pulls to the right, jams, won't print, tried different paper still won't print


Hi,
Remove the jammed paper. Unplug the printer from the mains and PC. Inspect the rollers, etc for tiny paper piece(s) that may be stuck, or other debris. Try to clean rollers and make sure they are dry.
Keep printer unplugged for about 2 minutes and replug and try a test print.
Also make sure that you have waited long enough for the printer to heat up before giving a print job.
Finally, it could be an issue with the paper sensor. If this is the case, you will probably have to take the printer in for servicing..

Hope that helps!

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May 26, 2009 | Canon PIXMA MP210 Photo All-In-One Printer

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Paper pulls to the right, jams, won't print, tried different paper still won't print


Hi,
Sounds like the feed rollers need cleaning.
Clean the feed rollers, lint free cloth,bottled water.
wait for them to properly dry

Revolve the feed roller bar as you clean them, to clean the feed rollers all the way round, remove all particles from them.

Check you ADF grips are set correctly, if not you will get mis-fed sheets. check the tray is sat properly too or mis-feeds.

Check paper size is correct in print properties too.
Should be good then
Try print.

Regards
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Information on how to use rear feed


1. Prepare your doc/file for printing.
2. Insert card stock with narrow side of stock in slot in back of printer until it hits rollers and stops. Don't force in any card stock thicker than max. rated.
3. Change printer setup to feed from rear.
4. Print.

Depending on what software you print from, you may need to change this each time you print if you intend to keep printing from that "tray."

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Mp160 printer


Sometimes these printers the roller that pulls the paper in doesn't have enough grip to it. If that's the case you need to clean it with a Q-tip.

They are also sometimes spring loaded to touch the paper and pull it in, so perhaps loading more than one sheet into the printer will help?

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1 Answer

Paper jam


Look where you put the paper in. See if you can see inside there and see the roller that turns and picks up the paper. If you can, make a mixture of alcohol and a little dish soap. Damp a rag with it, and reach in there to clean the rollers.  See if the rollers will turn manually, but be careful not to force anything.  Another way to get to the whole roller, would be to start making a print, while watching the rollers.  As soon as the rollers have turned half way, unplug the printer.  Now you can reach the other side and clean that.

There is another way to clean the rollers.  Using the alcohol mix, take a single sheet of paper, and damp one half of it with the solution.  Stick the single sheet in the paper tray, and make a print, but hold on to the paper so that it doesn't feed through the machine.  Do this several times, and the rollers turning against the wet paper should clean them.

Try to print again. It might take a few tries. The rollers have to turn against the paper and dry themselves off again.
If this works, then you need new rollers (cleaning them will only make them work temporarily and the problem will come more frequently until you change them).

Thankyou,

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