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Couple of solutions. If I read correctly it won't turn on. What you need to do is plug the USB into the computer. It shouldn't turn on. What you do is hold the Play button and wait a few seconds. If that doesn't work hold the Power Button. If that doesn't work you'll have to find another way to turn it on. I also read that you lost a folder, if you are successful on turning on, look for the folder first. If it is not their go to a friends house a try downloading it. Bring a thumb drive a bring the folders to you house and on your computer and it should work. Although you might have to replace the music, but it should be there.
hi me too had the same problem, but for me it was not working merely more than four months and today(2007 june 12) finally i tried it with my PC. What i did i connected it with my PC with locking the device (using the hold button in the opp side of the menu button it has to show the orange face once u pushed it off)more than one hour with the screen of "San disk Initilizing", after an hour i tried with san disk firmware and many tools nothing to do.
Finally what i did "realy its amazing to u all,even u people cant beleive it, but it is true", simply i pressed the menu button twice or thrice and no result then i had beat the device it has been worked fine its showned the screen as USB connected by MSC.
Make sure you have media player 11 If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this. Download recovery tool off creative's website. go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them Also told Microsoft hotfix causes this problem try uninstalling the last hotfix If that doesn't fix it trythe USB cable