Question about Philips Zenia 300 TU7370 Cordless Phone

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Messages that dont exist and cant be deleted

My Philips phone has a number of messages that cannot be deleted and have been in the answering machine for a long time (2 years). I have tried all sorts of methods for resetting the answering machine to no avail. Does anyone have a means of removing or fixing this bug? Currently I have 4 invisible (visible) messages on the answering machine and I cant delete it to show that it contains zero message.

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With regards to this query we would advise that you reset the software in the telephone's base station. To complete this process, please implement the following: 1) Disconnect the power cable from the main base station. 2) Remove the batteries from all of the handsets. 3) Leave for 5 minutes and then connect everything back again. Please note that this process will not delete any telephone numbers from your phone book or any other saved information. If applicable, you will need to set the time and date.

Posted on Jan 24, 2007

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HI Guys. The procedure above will NOT work. I believe the audio is held in FLASH RAM and does not need a refresh, therefore there is no internal battery (I have checked anyway and there are only capacitors in there). I was sure there must be a power-up reset hidden in the firware somehow, even if Philips don't know about it. After a bit of thrashing I found this cure: Take power cord out of the unit. Press the 'X' button down with the unit dead and hold it down. Put the power plug back in with the 'X' still held and wait. And Wait. Eventually the base should boot up with a bleep and two zeros. Good Luck! Juustomies

Posted on Mar 31, 2010

  • Jerker Malmgren Aug 09, 2010

    The above solution did not work for me, however leaving the base unit without power over night (and just reconnecting it in the morning) removed one of the two messages

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