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try reseting it there should be a small pinhole on the back press and hold that for about 10 seconds if this wont work try putting it into recovery mode
Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset
the player, gently insert a thin object into the Reset hole located
below the power switch.
Press and hold the Play/Pause button while powering on your player.
When the player displays the Creative logo, release the Play button.
It will display the following options:
Scans the player and removes invalid links from its music library.
Does not affect music files themselves. Format (All)Caution! Erases all content!
Save a copy of your player's content before formatting. Reload OS/ FirmwareCaution! Erases your player's firmware. DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install. Reboot
Reboots the device.
YOUR MUSIC FILE IS CORRUPTED.When you hook it up to pc .open the files on the zen and format the music file.If you still have a problem.Format the drive and download new drivers here>http://support.creative.com/kb/ShowArticle.aspx?sid=8451.RICHARDM69
Update the firmware, available at support.creative.com:
Creative Zen Try another PC or another USB port Make sure the hold/lock is not engaged Reset Check for firmware update on Creative's website Get Recovery Tool from Creative Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If all else fails, check with this guy: http://www.mycreativefansite.com/2007/05/myzenchecker-tools-guide-to-problem.html
Creative Zen – Formatting Step by step instructions for formatting a player 1. Detach the player from the PC if it is connected, and turn off the player. 2. Press and hold the Play button while powering on the player. 3. When the player displays the Creative logo, release the Play button 4. Select Format (All) and select Yes to format the player. 5. After the player has finished formatting, select Reboot. 6. Re-transfer the tracks to the player. -Tha Mp3 Doctor
Allow unit to run dead.recharge battery.turn on and push reset(small
paper clip in reset hole).turn off and back on .should now work.if not
format and download new soft ware at
What size Zen Neeon do you have? The 512MB, 1GB, and 2GB models are Flash based and dropping them should do much damage unless you really smashed it up. However, the 5GB and 6GB models are hard drive based and dropping them from any height can be extremely damaging (especially if the hard drive was reading/writing when you dropped it). Basically, it's dependent on that to know how to continue with your issue.
I'm a bit confused by your description, but you ARE talking about non music files... Is it possible at all that you deleted system files from your player? If so it really wouldn't respond.
Try going into Recovery Mode; remove battery, hold power switch to ON, replace battery, release power switch when the Recovery Mode screen appears on the screen. Run Option 1 CleanUP, after it completes run Option 4 Restart. You will get a Rebuilding Library screen when it reboots, that's normal, then it should go back to your startup screen.
Another thing to try is recovering you system files through a firware upgrade/install. I'm not sure it will work, but would you mind being a guinea pig? let us know how it turned out.