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There should be a DVD/VCR button on the remote control which will toggle the machine from one playback source to another. If she has pressed the VCR button then the machine will only playback tapes & not show DVD's. Press this button & the DVD's should play. If you look closely at the front window of the machine it will show what mode it is in ie VCR or DVD, set this for the DVD to get it to play.
Use an Aiwa Hifi Remote Control...Turn on the L300 (without any DVD on the player). Wait until in the TV appears "No Disc" Open the tray and put a DVD from other region (not zone 1), don't close the tray!!!. On the remote control of the Aiwa press the "Clock" button, in some remote control you must do a button combination like "Shift+9" (Is the combination to see the clock, do the combination fast), and in other model of Aiwa remote control doesn't appear the clock button, you must try with the "random" button. If you do it right, in the corner of TV where "No Disc" appears it will say "adjust complete".
As i recall, +r's will only format in dvd vr, the unit does not like high speed recording disks. switch to dvd drive - insert blank disk - if no format screen - goto (on remote) setup - onscreen menu - system setup - disc setup - new disk format - hit center button in ring on remote to change to vr or move up to reformat as vr. once disk is formatted, use record speed button on remote to set record speed 1,2,4,6 hr then switch to tape deck with tape in and stopped at begining, on remote hit dubbing, it will ask you confirm dubbing vhs-dvd .... toggle over to yes & hit center button... away you should go... c245 is a copyguarded tape.