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I RECENTLY PURCHASED A OLDER DIAL UP ACER ASPIRE COMPUTER FROM A FRIEND, I DOWNLOADED NET ZERO, LOGGED ON A COUPLE OF TIMES, THEN WHEN I TRIED TO LOG BACK ON THE WINDOWS PROFESSIONAL CAME ON THE FRONT SCREEN, THAT WAS ALL THAT HAPPENED, THE WINDOWS ICON STAYED ON THE SCREEN, THE START MENU NEVER LOADED. I DO NOT KNOW MUCH ABOUT A COMPUTER,I NEED HELP PLEASE.

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  • elainecsmith Nov 02, 2008

    THANKS FOR TRYING, I APPRECIATE THE HELP

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Hi Elaine, Sorry to hear about your computer problem. I will make it very easy for you to resolve this issue. Reboot the computer. As soon as the computer starts, press the F8 button. This will bring you into safe mode. Once you are in safe mode, select " last good known configuration". Let me know the outcome or if you need additional help. Thanks, Mike

Posted on Nov 02, 2008

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Posted on Jan 02, 2017

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