Question about Western Digital Passport WDXML800UE (WDXML800UETE) 80 GB Hard Drive

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Western digital passport problem

My western digital hard disk has recently stopped openong it only shows the usb icon on the start menu bar and it does not open as a hard disk in my computer what can I do for it to open?

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  • piratemale Apr 05, 2009

    Same passport, same problem

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Havese digitaL TOP BOX GOT CONECTION IN BUT SAYS N O SIGNAL

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Here's a page with typical problems these drives have: http://datacent.com/datarecovery/hdd/western_digital/WDXML800UE

Posted on Nov 04, 2008

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My computer does not recognize my WD external drive


You've tried different USB cables; so, that cannot be the problem.

You've tried connecting to different computers; so, the problem is _not_ your computer.

What's left is "inside" the case:
* the USB-to-disk-drive adapter,
* the disk-drive.

Open the case, and remove the disk-drive, and connect it as a "slave" drive to some computer.
If it is detected, then the USB-to-disk-drive adapter that has failed.
If it not detected, then the disk-drive itself has failed.

FInd the serial-number on the Western Digital disk-drive, and enter it onto Western Digital's web-site, on the "check-warranty" page. If it's older than 3 years, the warranty probably has expired, unless you were "lucky" and got a 5-year warranty.

Western Digital has a "Customer Loyalty" program -- just buy a new Passport through their web-site, and cite the serial-number, and you'll get a significant discount on _their_ price (could be higher than your local retail computer-store) for a new (probably larger) Passport.

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run a disk check on drive, as for files under explorer view, arrange icons by:

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I have a Western Digital wd1600u017 and it stop appearing in my computer. I see its working properly in the device manager but does not show in disk managment. Any ideas


Have you tried another usb cable? Could be the logic board went on the Passport. Perhaps try using a different machine and see if it works.. If not you may have to try removing the hdd and hook it up as a secondary drive on your machine to access the data.

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For Western Digital Passport make sure you use the prigina;l USB cable or a replacement. They are not all the same. WD uses a propriatary cable with an extra power line I believe.

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