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Gateway laptop battery does not charge , got a new power supply, but still does not charge. help

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Ok, new battery may not always be the issue. If the jack plug that goes into the back or side of the laptop is damaged, then the only real way to get it to charge is to call the company and send it in. Had to do that with my laptop 3 months ago. but most companies that build laptop's will do this service for a bit of money but will have it back to you in a matter of days, not weeks.

Also, if the battery sat for too long without a charge, or caught a static hit, the batter could be toasted. Which means replacing that. That might be a first option before you go to send in the laptop, and if it works, then great, if not and you have to send the laptop in. then just think of it as having a secondary battery that you can keep charged for a quick swap

Posted on Nov 02, 2008

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i hope this helpfull
please rate my answer

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And for the battery you can check it there's a button on that battery to check if it still works good or simply access BIOS setup that will be on f2 check on the battery life it will say if you need to replace it too.

If you have a warranty on the computer that's good.
You can get the parts replacement for free!

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1 Answer

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is is a desktop or a laptop PC.

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check that the power supply is the correct one for the laptop, check that the power requirements of the laptop match up with what is being supplied by the power supply.
if the labels match, for Toshiba the usual supply voltage is 15VDC, if the supplied voltage is 1 volt below recommended the battery will not charge.
If all appears correct then check the output voltage with a multimeter it should read 15V (-0.25V +1V).
If the power supply is a bit low you'll need to buy a new or used one.

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