I have been trying to get the picture to show, but my screen is black. The voice is working and captions are showing. I can read the captions, but have no picture. How can I solve this problem. I could not find any help in the truobleshooting area of the user guide. Can anyone help? Helen
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Here's the symptom: A mysterious black box covers some or most of the picture on your TV, but not all the time. It may not show up on all channels, or sometimes it disappears only to come back later.
No, it's not the picture tube, it's your closed-captioning. Somehow your TV has been set to "text mode", and the screen is being cleared for text that isn't there. On channels or shows where captions aren't being broadcast, there's no box. But the box returns when captioning is being sent.
Many TV set remote controls have a single button to set closed-caption modes, so it's easy to set a TV to "text" without knowing it. (Especially when you have kids who love to press buttons!) Then when the box pops up, it's a mystery.
Simply press the captioning button on the remote, or use the set's menu, to cycle through the settings until you turn captions off. No more box!
Check the set up. You may have closed captioning turned on which will show up as a black box if there is no closed captioning information for the selected channel. If that fails to resolve the problem, update this.
The black box your are seeing on the screen is the box to display text. It is listed under your "cc" closed captioning setting as T1, T2 etc. Go into your closed captioning and shut off the text. You can still leave closed captioning on or off. The text system was never really used but they put it on all of the TV's.