If you turn it off at the mains, wait a few seconds then turn it back on. As soon as you turn the power on, try and press the button for the tray to open.
If this dont work, you will have to open up your system and remove this disc yourself.
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Try slowly opening it with a flathead screwdriver. Get the tray open enough to put ur pinky in and try to remove any disk(s) that are in there. Plug it in and turn it on. If the tray closes ur system should be ok and try to open it with the button. If no good. Then try agian, but this time slowly open it all or most the way, then plug it in and let the drawer close and see if the button works to open and close it.
This is ussaly caused by a jam from either a incorrectly inserted disk and it jammed the tray. Or the gearing that is connected to the motors jamed up and the tray needed to be moved out to unlock the jam.
Closing the tray with ur hand and not pressing the button to close it also could of caused this problem
Must used a philip screw driver take out all the screws to the dvd player.Must take the DVD player aparts.Take aparts out the dvd player guard shield to the dvd drive to take out the dvd dic or dics out.Don't push the open button any more,the disc or discs is jamming ur dvd door tray.Will burn out ur disc tray motor,if u keep trying push the open button,trying opening it that way.
I have the same exact problem with my Onkyo C-707CHX and I found a solution that doesn't involve jamming any screws or other metal objects into your cd tray (which could most likely just cause more damage). This way seems a little safer: Power on your device and hit the open button. As soon as you hit the open button quickly push slightly with both hands on both sides of the cd tray that should be opening. You should hear the trays moving around in there and then you have to try to feel for a slight push from the tray. As soon as you feel that slight push, take your hands off of the tray and let it come out. This has been working for me for a while now (and hopefully will continue to work until I take it to get fixed somewhere). The only issue I have run into is that my "Disc 1" open button doesn't work with this method. So I just use this method with disc 2 or 3 and then once it's open I can hit the disc 1 button to get to that tray. So if it doesn't work with one tray, try the other two as well. Hope this helps.
Hi there, had a similar problem.
This unit is easy to open. the four screws on the sides and two i think on the back. When it is open you will have access to the discs in the machine. the last disc will probably be jammed between the facia and the caddy and will be impeding the carousel mechanism, once removed you should check the functions starting with eject, and again to cycle, load disc position 1 insert disc and check. this player i think rotated the disc on loading to a set position, would have to open one to check. hopefully the carousel is not out of sync and all is well.
It sounds like you have put a disc in the tray that the system can not read, so it will just keep trying to read the disc over and over again. If you turn everything off by the plug and wait a few mins the whole system should stop. Put the plug back in and as soon as you turn your system on, try and press the disc open key before the lens gets a chance to start reading it again.
If this does not work you may just have a disc jammed. So you will have to get someone to check it out for you if you do not understand what you will be doing, because you may do more harm than good to your system.