The error is from the scanner. It is possible the scanner lock on the underside of the scanner has shifted and not allowing the scanner to correctly return to the home position. Try Checking the scanner lock and make sure it is not in the locked position. Then turn off and on your machine while holding the menu/set button. the machine will come up either with an error or in maintenance mode. either way enter 99 and see what you get. Maintenance mode is a dangerous place to play around in. 99 exits maintenance mode. 91 resets all parameters to factory setting except stored locations like phone numbers and location information. 01 resets every thing to factory. DO NOT CHANGE ANYTHING IN MAINTENANCE MODE. CCDHP is scanner home position sensor. It will probably reset just by turning the machine off and on.
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To clear the error message Paper Jam after you removed the jammed paper, open and close the scanner cover.
If you still receive the error message, a small piece of paper may be stuck inside your Brother machine.
Refer the below link for the steps to remove any ripped paper remaining inside your Brother machine:
1) Unplug machine. 2) Hold down menu key while plugging in machine. 3) Enter 99 while holding down menu key 4) After it says "PLease wait" hit the stop/exit button to get out of the maintenance mode
Hope that helps.....
With my Brother 8840D I have had paper jams that when cleared would not delete from the display nor would the machine operate until I unplugged the machine for around eight hours. I guess it is a sort of reset or reboot.
Please follow the directions below to clear the paper jam error orincase there is one somewhere.
Turn off the Printer. Remove the drum and toner from the front cover. Remove the toner from the drum. Look inside machine incase of possible paper jam. Open back cover and paper tray incase of jam. Close all doors and put toner and drum back in machine. Turn on the printer, and see if the error message is gone.
Print Unable XX The machine has a mechanical problem. —OR— A foreign objects such as a clip or ripped paper is in the machine.
Open the scanner cover and remove any foreign objects inside the machine. ( You might try cleaning the scanner glass.)
If the error message continues, disconnect the machine from the power for several minutes and then reconnect it.
Check for foreign
objects, such as a clip or ripped paper, inside the machine. Open the scanner cover by pulling up on the lower right corner of the
cover. Look inside the machine and remove any foreign objects. If you see
jammed paper or another item inside this area, gently pull it out and then
close the scanner cover securely.
If the error
continues to appear, the machine may have a mechanical problem. If the error message continues to appear, the machine will need to be
This could be caused by a series of things the best way is to check the error code. While powering up hold down MENU/SET
then you might see MAINTENANCE or you might get a machine error. enter 82 if you see maintenance. It should say Machine Error 00. Meaning no problem. Any other number will let a service tech know what the problem is. Press STOP then enter 99. It might reset at that point.