Question about Washing Machines
1. Get the water out by unhooking the drain hose and holding the end low down over a shallow basin. Lift the end of the hose every time you need to pause to empty the basin. This at least should reduce the risk of a flood during subsequent actions. If water comes out only slowly, then you do have a blockage and will just need to hunt for it.
2. Tip the machine backwards against the wall to as steep an angle as you feel is safe. Remove the front cover from the pump (at the bottom of the machine, probably at the front behind the kickplate). Check the pump cavity for obstructions (removing coins and bra underwire from the impeller as necessary).
3. With the machine turned off, gently turn the pump impeller with your fingertips. It should turn in a flippy sort of stop-start sort of way as the permanent magnet rotor tugs at the pole pieces on the stator. If it won't turn at all, the pump has seized - check again for obstructions and if that doesn't help, replace the pump head (see below *** for ideas on this). If it turns smoothly without the magnetic flippy feeling, the impellor has probably come unstuck from the shaft. You could try gluing it back on, but in the long term, it needs a new*** pump head.
4. Next, put the machine on in dryer mode. Look to see if the pump impeller is spinning. If it is, close everything up and see if the machine will now do a complete wash cycle.
5. If you've still got times when the pump won't run when it ought to, you can either replace*** the pump head on spec (which usually works) or connect a multimeter in AC volts mode across the two wires which go to the pump. Every time the pump is due to be running (so when the machine is meant to be draining, spinning or drying), you ought to see mains voltage between these two wires. If you do, but the pump isn't running, you need to replace*** your pump head. If you only see mains voltage some of the times you ought to, this suggest an (expensive) controller problem. If you never see mains voltage there, it could still be a controller problem, or it might be the wiring between the controller and the pump (check the wires are plugged in at both ends, haven't broken off where they go into the plugs, and haven't chafed or broken where they pass over, round or near any sharp edges or moving parts) - or it might be that your test meter leads weren't connected properly - easy mistake to make!
*** Most Hotpoint machines are now fitted with an Askoll pump. This has a "one size fits all" head carrying both motor and impellor that fits onto a pump cavity bespoke to the type of machine you have. Cheap replacements for the pump head are available from domestic appliance shops and on the web (they look like this: http://www.tdspares.co.uk/proddetail.asp?prod=pmp1007). Fitting the replacement is utterly straightforward.
Posted on Nov 01, 2008
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Posted on Jan 02, 2017
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