It will turn on but freezes at the opening screen. Cannot access the menu whatsoever. I've tried plugging it into USB in the back, removing the battery, sliding the Hold button to the right as advised in forum suggestions but nothing budges it from the opening screen. Also: it does not show up as being attached to any computer I plug it into. Got a fix?
It will turn on but freezes at the opening screen. Cannot access the
menu whatsoever. I've tried plugging it into USB in the back, removing
the battery, sliding the Hold button to the right as advised in forum
suggestions but nothing budges it from the opening screen. Also: it
does not show up as being attached to any computer I plug it into. Got
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To those that are having problems with the MP3 player not being
recognized. With Windows XP there is a little Icon on your Systems Tray
that is called the "Safely Remove Harware Icon". Not using this Icon
when unpluging MP3''s or zip drives can cause your PC to no longer
recognize it. Toshiba Satellite laptops are known for this, others
probably have the same problem. The solution here is to install the
latest update of the ACPI Flash Bios for the Toshiba Satellite
computer. Maybe this is also the problem with other PCs. To prevent
these problems allways click on the Safely Remove Hardware icon before
removing the MP3 player or any USB flash drive 1 With your m240 set to MSC and connected, go to "My Computer" and
"right click" on the "Sansa m240" icon and select "Properties" 2 In that window, select the "Hardware" tab 4. In that "All Disk Drives" window, highlight the "Sansa m240" drive and select "Properties" (at the bottom) 5. In that window, select "Policies" 6. And there, set it to " Optimize for Quick Removal" and click OK and OK again
Hold down the power button for 20 or more seconds; when you release the power button, the Sansa Connect will restart on its own. If it doesn't restart, you did not hold down the power button long enough -- try again.
Make sure there's a battery in the player. This doesn't work when it is plugged into the USB port.
k, so now the SanDisk sansa m240 1GB mp3 player, when you turn it on, it freezes.
I have tried to change the battery and everything and it still wont work. What is happening here? others that have had the same problem. I researched this online and found out that there was a rather large bad batch of these mp3 players shipped in December. they suggest calling sandisk tech support at 1-866-726-3475 for a replacement and getting a RMA number or going back to where you bought it and exchanging it.
Jan 21, 07
I called and spoke with a Sandisk rep on Jan 16 about the "Sansa m240 startup screen" freeze-up problem that so many are experiencing. He said a bad batch was sent out in early December and on those m240''s there is "NO POSSIBLE FIX" for that problem, but no plans for a recall. He said he could not discuss what the problem was, but I guess it would be a hardware issue, since a firmware issue could easily be resolved. He said anyone with this problem is requested to call Sandisk and get a MRA number, then return the m240 to Sandisk for a replacement. If you have one that''s frozen on the Sansa m240 startup screen (all other freeze-ups can probably be corrected) take it back to your place of purchase or call Sandisk immediately.
Hi, I just got off the phone with SanDisk tech support (same product, same problem). They walked me through the usual verify-the-battery stuff, tried to open it as a USB drive on my PC, then declared the product to be defective and are processing an RMA.
Same problem is mentioned in another location at this site. It happened to me too and nothing works. The standard recommendation is to take out battery and hold down power button for a minute or more, but that did not work for me. Everyone says they took it back which is what I'm going to do.