Question about HP LaserJet 4100n Printer

1 Answer

Setting Up Printer For First Time Use

I have just purchased an immaculate 4100N. I have printed the test pages and they are perfect. It appears that the printer itself is working correctly.
I am using Vista Home Premium. I have purchased and installed a card with a parallel connection plug or socket at the back of the computer. I have connected the printer to the computer with a parellel cable. I have "installed" the printer in Windows and set it as the default printer. It shows up in Printers with a green tick.
I have tried printing a document from M/S Word. I checked that the 4100N was the selected printer. The document shows up as "Printing" in the printer dialogue. Unfortunately, nothing happens - the document doesn't print and the printer still shows as "Ready". Being a relative beginner, I don't have a clue as to what to do next. However, I searched Google and found this excellent site, which has already been added to my Bookmarks !!
The driver I installed came direct from the HP web site - HP Laserjet 4100 Series PCL6. I guess this is later than PCL5 ? How do I know for sure that I have even got the correct driver ? I did see references to a Universal driver - should I have gone for that. Am I supposed to set something in the Bios - I know how to open and view it but have never changed anything in it.
I'm hoping you can help me - it looks such a fantastic printer and I'm frustrated because I can't get it to work.

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  • Dave ROBERTS Nov 01, 2008

    I'm amazed - I never expected such a quick response. I have been to the page you supplied. I clicked on the option to check current driver and was asked to install the latest "Driver Check" software, which I did. The check was completed and it identified my printer correctly, HP Laserjet 4100 Series PCL6. It asked that the printer was on and installed. Done. I then clicked on Check Now.
    The result was: Connected Printer - HP Laserjet 4100 Series PCL6 ----- Operating System: Vista ------ Connection: LPT1 ------- Results: Cannot determine the driver status for your printer.
    I ran the check again, but got the same result. I then downloaded the PCL6 driver again and installed it. As far as I can tell, the installation worked correctly. (The dialogue said "This wizard will install the HP Universal PCL 6 Driver")
    It then said "Use driver already installed" and then a dialogue "Installing printer" and finally confirmation that the driver installed OK.
    I selected a document to print - nothing, no response at all, only in the print queue, where it changed to "error".

  • Dave ROBERTS Nov 01, 2008

    Hello again - and thanks for your continued help.

    I tried the 30 seconds tip - I got a message saying there was an error.

    I downloaded the driver again - when I tried to print a testpage (not from Word) immediately after installing the driver, I got the following error: The selected printer is not a supported HP device.
    As for the cable I'm afraid I don't know if it's good - I last used it about five years ago and it was working again. In case nothing else works, I'll make sure to buy a new one on Monday. Obviously the existing cable has got the correct plugs on each end - so I'll take it with me and ask for the same.
    I'm now going back to Control Panel, and I'm going to delete all the dud entries for the 4100 (I've tried that many times before finding this forum, that I've got several dud entries etc) and then I'll go back to your first answer and start again.

  • Dave ROBERTS Nov 02, 2008

    Hello Again

    Having deleted all eroneous printer entries, I downloaded the drivewr yet again - ewverything seemed to work OK - checked in Printers and printer was showing as default, with driver just installed - yet when I tried to print test page, or a document fromn Word (Yes, I did check which printer was selected) I got the same error message, saying it was not a supported HP device. When I cancel the error box I get another error box saying "The handle is invalid"
    I don't know what to try next.

  • Dave ROBERTS Nov 02, 2008

    Hello again,

    Thanks for the offer - Because the cable I'm using is so old - it was purchased with and used on my old Epson EPL5200 - I have ordered a new cable from HP, which should at least ensure that the cable is not to blame. The parallel card is of the same vintage, so I am going to replace that as well.
    By the way, I did think to go to PC World today - but I was not prepared to pay £19.99 just for the cable !! (I didn't even bother asking them for the price of the parallel card.)

    As soon as they are in place, yes, I would certainly appreciate your help. I have never used the "Assist" function so I'll have to read up on what I need to do.

    In the meantime, I have deleted all instances of the printer supposedly being installed, only for me to then repeatedly get that "This is not a valid HP ....." etc etc.

    I have also deleted all the instances of the drivers which I downloaded, having had to rename them slightly each time.

    While I'm waiting for the card and the cable, is there anything else that I could do, in preparation ?

    Again, thank you for your interest.

  • Dave ROBERTS Nov 03, 2008

    Hello again

    I live in Bournemouth. I have left a message for you on the site you have given.

    Kind regards.

  • Annie51317 Dec 19, 2008

    I have an HP Laserjet 4100N. I am using Microsoft XP. I have purchased a parallelconnection plug or socket at the back of the computer with a USB connector for laptop. I have connectedthe printer to the computer with a parellel cable. I have "installed" the printer using MS XP auto detect driver because the little CD is for MS 98SE and ME. It shows up as the default printer.
    Ihave tried printing a document from M/S Word. I checked that the 4100Nwas the selected printer. Unfortunately, nothing happens - the document doesn'tprint and I get an error message "This document failed to print." The printer still shows as "Ready". I even tried following the directions in Windows troubleshoot for printers. I used the command prompt to no avail. I don't have a clue what to do next. However, Isearched Google and found your site.
    The driver I installed came direct from the Windows install - HP Laserjet 4100 Series. How do I know for sure that I have even got the correct driver ?
    I'm hoping you can help me.



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  • Cosma Papouis
    Cosma Papouis Nov 01, 2008

    Try turning the printer off for 30 seconds and back on.

    Are you sure it is a good cable you are using and that the parallel port is working?

    Try reinstalling the software and tell it that you do not want to use the existing driver.

  • Cosma Papouis
    Cosma Papouis Nov 01, 2008

    Well let me know how you progress

  • Cosma Papouis
    Cosma Papouis Nov 02, 2008

    Could be that the Vista drivers are not installing correctly.  How would you feel about letting me remote control your pc?

  • Cosma Papouis
    Cosma Papouis Nov 03, 2008

    Contact me directly  where in the UK are you?

    I do not use the assist function, so there is nothing you need to do to be prepared. :)



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