I have found that when you put the photo paper in to the photo tray you have to slide the photo paper in to the printer gently as far as it will go, then slide the side and rear guides to the photo paper. If you just put the photo paper in to photo tray without doing this, the printer will not take up the photo paper at all.
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Cancel all the queued printer-jobs.
Cancel the current printer-job.
Turn the printer off.
Disconnect the AC power from the printer.
Reconnect the AC power.
Turn the printer on.
Try a "test" print -- it should be OK.
Make sure the paper try is properly attached. Try to unplug the power of your pinter and the USB cable for about 2-3 minutes. Restart your computer. Plug the USB and power to the printer then turn it back on.
Hi, Yes there is. You can see on the printer panel, there is a button for "photo tray". If the light is "on" it means the button has been pressed and the printer will try to engage the photo tray in the next print job. If the light is "off" it means the printer will ignore the photo tray. Cheers, Ed
Ok, I was having this same problem and the solution for me appears to lay in the fact that the "photo tray" was pushed in, signaling to the printer that it should print to the size specifications of a photo (approximately half the width of a standard letter page).
I should also mention that with my problem, the printer would hang at every single print job--presumably to wait for you to input your photo paper--and that executing this fix solved the problem.
To fix this, I followed these instructions:
SOLUTION:Follow the steps below to correct the issue:
Disconnect power to the printer.
Remove all photo paper from the Photo Tray.
Push the Photo Tray completely into the printer.
Snap the Photo Tray out (towards you) sharply.
Reconnect power to the printer.
Print a self-test on 8.5 X 10 paper.
Engage the Photo Tray.
From the Printer Toolbox, select Calibrate the Photo Tray .
This should not be a problem at all, that message only means that (as it says) the photo tray is not engaged, and so you are going to print on the main tray. This is meant as a warning, not as an error message, and it shouldn't be getting in your way of printing.
If your product is still within the warranty period from KOdak then you can call them up for some step by step troubleshooting to help you with your problem and as well they can replace the printer if defective.
Try this first
Calibrate your printer, then print a demo sheet.
If paper is in the photo paper tray, remove it.
Load photo paper into the photo tray.
Fan the paper to keep the sheets from sticking together.
IMPORTANT: Do not overload the photo tray.
Load a maximum of 20 sheets into the photo tray, with the Kodak logo facing up.
Engage the photo tray by pushing it in until it stops.
Calibrate your printer.
Select Calibrate Printer, then press Start.
Wait for your printer to print the calibration sheet.
Place the calibration sheet face down on the scanner glass.
For the 5300 AiO printer, place the sheet on the front right corner of the scanner glass.
For the 5500 AiO printer, place the sheet on the left rear corner of the scanner glass.
Wait until "Calibration complete. Remove calibration page from scanner glass. Press OK to continue." appears on the LCD display.
Remove the calibration sheet from the scanner glass, then press OK.
Print a demo sheet.
Disengage the photo tray by sliding it towards you until it stops. When the photo tray is disengaged, the main tray is active.
Select Print Demo Page, then press Start.
Wait for the demo sheet to print.
Then call them if issue Persist at these numbers:
In the U.S. and Canada: 1-800-421-6699
In Australia and New Zealand: 1800 793 895
You have to push in the photo tray~. Push until you hear it click...then it will print from the print tray and in turn, you will be able to print photos unto your glossy photo paper instead of the letter size paper.