Question about KitchenAid Superba KSBS23IN Side by Side Refrigerator

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Kitchenaid superba refrigerator problem

I have a Kitchenaid Superba refrigerator..I get the sense that it isn't cooling anymore though the lights come on and the humming sound of the machinery is all there as usual. But I know it is not cold anymore as the ice cream is melting and in general you dont feel the chill when you open the doors. I turned the temp. setting to the coldest and still no effect.
Any help to diagnose and fix the problem will be much appreciated.

This is an 8-yr old fridge

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  • Anonymous Jan 06, 2009

    I have the same KitchenAid refrigerator. It's only 3 years old and I've noticed 2 days ago that the freezer is not cooling at all and the ice was melting. I've done everything in the "Troubleshooting" instructions in the manual and it's still not cooling.

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I'm almost 99% sure that you have a bad compressor relay. Have you been hearing a clicking noise coming from behind the unit? This is the first indication of a failed compressor relay. Pull the unit out and unplug it. Remove the back cover and go to the compressor. You will find a device on the side of the compressor that has the wires hooked to it. This is the compressor relay and overload. It may be under a black cap. Remove the cap to access it. It may have 2 pieces to it or it may just have the 2 pieces encased in a white and tan box. Remove this box and shake it. If it rattles like gravel in it then it is bad. If it is in 2 pieces then it will have a brown relay. This is the piece that will rattle if bad. The white and black piece with one wire is the overload. They most never go bad. Use this replacement part kit...8201786 and follow the detailed instructions included in the kit. Thanks for the question. Hope this helps.

Posted on Apr 11, 2009

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