Question about Dymo LetraTag QX50 Thermal Label Printer

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Error 1 I have a dymo letra tag qx50 and I love it but often it just won't print, it keeps giving me an error 1 message and I have no idea what is wrong with it, it really slows me down when I have alot to tag...any idea what this message means? Heather

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I had the same error message (#1) and checked the batteries, removed a tape jam, and cleaned the writing head with the tool inside the tape box. Nothing helped. I opened the casing, checked the motor, etc. nothing seemed to help. My last recourse was then to clean the writing head gently with alcohol. In order to do that efficiently, I had to remove it from its mounting. I put everything together and - it worked again!!! Brief summary: If the three suggested steps (that are officially described above or in the manual) do not work, take a small lens cloth or the tool that comes with the label printer, put some alcohol on it, and gently clean the writing head with it.

Posted on Jan 26, 2012

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I tried all three suggestions. Finally in despiration I took the plastic cap from a pen and forced the roller (feeds paper) to move, put the paper back in and closed the cover. When I tried to print it worked just fine.

Posted on Aug 25, 2007

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I found this solution via a google search and tried replacing the batteries, then the paper cartridge, and finally both. Nothing worked. I tried cleaning the print head with the enclosed tool (on the hinged lid), still nothing. Then I noticed a small, black switch towards the front of the unit that is obscured by the paper cartridge. I pushed it to the right, turned the label maker back on, and voila! It started working again. I have no idea what that switch is (couldn't find it mentioned in a quick scan of the user's manual) but flipping it did the trick for me!

Posted on Jul 14, 2007

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The user guide lists all the error codes and possible solutions. Error 1 indicates a tape jam or low battery. To resolve, try removing the cassette and clearing the tape or replacing the battery.

Posted on Sep 21, 2006

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Posted on Jan 02, 2017

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Please take a moment to rate this solution & let us know if the information given was useful to you - Good Luck!


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