The product displays a '0x ...
' error message. The exact text of the error varies by product, but it is usually preceded by the word 'Error
If your error message includes the words 'ink system failure
,' check your cartridges before reading this document. If you use any of the following cartridges, refer instead to
'Ink System Failure' Message Displays on the Control Panel
(c01458034) (in English) to solve this error:
Solution one: Reset the product
Solution two: Service the product
Without turning off the product, disconnect the USB cable from the rear of the product.
The USB cable connects to the port on the back of the product. The port is labeled with the USB icon (
Figure 2: Example USB connection (your product might not look exactly the same as this example)
Remove the cartridges from the product.
Wait for the 'Insert Cartridges
' message to display on the control panel.
Disconnect the power cord from the back of the product.
Wait 60 seconds.
Reconnect the power cord. If the product does not automatically turn on, press the Power button (
Reinsert the cartridges, and then close any open doors on the product.
If you receive a prompt to print a calibration page, do so.
Reconnect the USB cable to the rear of the product, and then try printing again.
If you have completed all the steps listed above and are still experiencing a problem, service the product.