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If you did not receive a driver disk with your Smartdisks when you purchased them than you do not need to install any drivers. However, depending on which windows operating system you are using, your smartdisks may not be compatible. What you should do is go online to the Verbatim website and see if your model is compatible with the operating system you are using.
When you connect the SmartDisk into the USB port of your computer, the computer will detect this as an external storage device. When you open this SmartDisk you can create folders to store your photos. Just select your photos from your computer where the photos are stored then copy and paste these photos into the folders on the SmastDisk.
Sounds like you have a hardware failure either in the drive enclosure or the hard drive itself.
I suspect you may get lucky and find out it's just some of the circuitry in the smartdisk shell that is damaged.
Take the Smartdisk unit to your nearest PC shop and ask the technicians there to remove the Hard Drive and put it in a new enclosure to test it. If it works in the new enclosure, buy the enclosure and your done. If it doesn't work in the new enclosure then you may be suffering from worse issues that will require the help of a pro.
Either way let me know how you make out, if you need a pro for the next step, reply back with you location(Country, State, City) and I will refer you to the closest facility who can assist you.