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My dell dimension 2400 series computer has lost comms with the local dell AIO A920 printer. Connections seem to be good. It seems a print job has got stuck somewhere. HELP! AJCook

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  • polsham Nov 01, 2008

    control panel shows document that refuses to cancel

  • polsham Nov 01, 2008

    cannot uninstall printer while message is stuck!

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4 Answers

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Have you tried purging pending print jobs? Go to Printer and Faxes on XP, then right click on your printer icon then select purge print jobs. Or double-click on the printer icon on your system tray (lower right hand of the screen) then click on the pending print jobs then purge it. Then try to print again.

If you can't purge or cancel a pending print jobs, try to check for any virus on your computer.

Posted on Nov 01, 2008

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Open the printer window from control panel>>printers and faxes>>installed printers and remove all jobs in the printer cue.

If the stuck process does not go from the cue, unplug printer power and if used also USB conn., restart computer, and remove the stuck print job.

If this does not work, unplug printer cable for five minutes, restart computer, and if you still have no luck, reinstall drivers.

Posted on Nov 01, 2008

  • Ginko
    Ginko Nov 01, 2008

    Open the printer window from control panel>>printers and
    faxes>>installed printers and remove all jobs in the printer cue.

    If
    the stuck process does not go from the cue, unplug printer power and if
    used also USB conn., restart computer, and remove the stuck print job.

    If
    this does not work, unplug printer cable for five minutes, restart
    computer, and if you still have no luck, reinstall drivers.

    Note, you do not need to uninstall the printer, leave it in there and add a new printer with same characteristics, then delete the old one.

    Ensure that you are logged in with administrator privileges while you perform this operations.


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HI,

Please reinstall your printer drivers.This should fix your problem.

Also make sure your cartridge is full.

And also unplug all the cords of your printer for 15 min and then plug it back in.Do this after you reinstall your drivers.


Posted on Nov 01, 2008

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How your printer icon is looking on control panel, if dim, it means it is not detecting , if normal it means detecting then,
go to control panel open printers, then open your printer, cancel all the documents, then send a print command and check

Posted on Nov 01, 2008

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