Question about Computers & Internet

8 Answers

Maxtor one touch when switched on makes a scratching sound - have turned it off - a check of updates shows backup completed on 12/10/08 and again on 26/10/08 but 'destination not accessible'

Posted by on

  • 3 more comments 
  • digan Nov 01, 2008

    not sure how I check the destination folder

  • digan Nov 01, 2008

    What do you mean by Windows Task Scheduler service disable

  • digan Nov 01, 2008

    I only purchased it in Jan 2007 - would have thought it would last longer than that!

  • digan Nov 01, 2008

    Does this mean there is no warranty on the Maxtor one touch backup and if it only lasts such a short time what is the point in my having such a device if I can't rely on it

  • digan Nov 01, 2008

    Is there any warranty on the Maxtor One external drive and can it be replaced or do I have to purchase a new one

×

8 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 189 Answers

Good day.
Once your maxtor makes a scratching sound, means it's hard to repair and it needs replacement. Usually it happend when it falls.

Posted on Nov 01, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,250 Answers

If your maxtor hard drive is under warranty its better take it to the service centre, because your problem is of hard ware

Posted on Nov 01, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Master:

    An expert who has achieved Level 3.

  • Master
  • 505 Answers

Sir,

Its time to get a new hard drive. If you have any data that you want to take backup you need to contact some local tech shop for the same.

The drive has gone bad and needs to be replaced.

Thanks

Posted on Nov 01, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Brigadier General:

    An expert that has over 10,000 points.

  • Master
  • 6,966 Answers

Hi,

Your post "scratching sound" indicates a mechanical fault on the actual hard drive. often this would be the read/write head touching the spinning platter(s). Often this is a non repairable problem as the scratching sound really causes scratches on the discs making them unusable.

The error message "destination not accessible" simply signifies that the Maxtor One Touch is no longer recognized by your computer. In essence, it no longer exists, however, you system has noted that it has made a back up on that storage device on such and such date.

Offhand, this is one of those problems that have no remedy but a replacement. Even recovery is a big question mark, sorry.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards. Thank you for using FixYa.

Posted on Nov 01, 2008

  • Louie  Role
    Louie Role Nov 01, 2008

    Hi again,

    Depending on the version that you have and what model of HD was installed, the platters would spin at 5,400; 7,200 or even 10,000 RPM. Considering these speeds, any jarring, sudden mechanical act, falling over, thump could and would cause spikes and mechanical defects.

    Repair is possible, but that would require replacing the internal hard drive. This page would give you insights on how to replace the defective HD.

    Warranty would depend on the applicable warranty system in place of your dealer, point of purchase and even country.


  • Louie  Role
    Louie Role Nov 01, 2008

    Your queries:


    • Is there any warranty on the Maxtor One external drive - all have warranties, the question is how long. Depends on the store/dealer where you bought it from. What does the warranty card says?

    • can it be replaced - if replace you mean the entire unit, I doubt that. If replace you mean just the hard drive, please see this page;

    • do I have to purchase a new one - you best bet would be to consider cost of a new one versus cost of replacing just the hard drive + service fees. Then a decision could be arrived at based on that.


×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 899 Answers

It is now defective , and no updates or checking the destination folder is going to help at this point if you just bought it then return it for a new one
if this is not new you need to get another one , and don't leave it in because this can cause more problems to your pc and cause freeze up or slow function of pc or worse

electech

Posted on Nov 01, 2008

  • jason Nov 01, 2008

    its a maxtor! you can't expect a cheap manufacturer like maxtor to last

    and if it gets hot inside your computer( not clean , no system fan , inadequate ventilation)other parts of your computer will fail also

  • jason Nov 01, 2008

    the only thing you can do is start taking the info of the hard drive before it completely quits

    not all of maxtor hard drive just quit that soon but knowing that maxtor is a cheap maker of hard drives , makes one buy a good known brand that will last , but even that is not a for sure thing as they all can quit for a reason that is in the stucture of the components that make it work

    sometimes you van buy a cheap one that will last a long time and sometimes you can get an exspensive that will just quit , it is usaly just luck that determines if it will last a long time as well as keeping the computer as clean as posible to keep parts from breaking down

    but sometimes they just were not made as good as the rest of them( mistakes , poor manufacturing of the device)

    sorry but this has probably happend to us all , it did to me!



    electech

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,550 Answers

Do you have windows Task Scheduler service disable ?

If you do, then this a probably a good reason why is not working properly for you,

Posted on Nov 01, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,268 Answers

Try to check the hard drive inside. If you can re-seat the hdd inside that's better. Now for the back up, check the actual destination folder and verify if the data has been saved. If not, updating the firmware of the device will fix the problem.

Posted on Nov 01, 2008

  • Michael Galve
    Michael Galve Nov 01, 2008

    Try to plug the hard drive to another computer and check if you can still recover the missing data that you want. Less likely, if your system can still detect the hard drive, las thing you can try is to reformat the drive.

  • Michael Galve
    Michael Galve Nov 01, 2008

    Of course there's a warranty for the device since you've been using it for just few months. You can claim your warranty. Call the Maxtor people and claim your warranty. I believe it has 3 years warranty.

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 19,396 Answers

The scratching sound is usually a bad disk head or a bad motor, fixing it is very expensive.

Posted on Nov 01, 2008

  • Ginko
    Ginko Nov 01, 2008

    Scratching of clicking sound from an hard disk drive is usually caused by bad disk heads or a bad motor, when this happens we say that the hard drive is physically damaged.

    If the Hard disk did not contain important data, you fix this replacing the internal disk.

    If the Hard disk did contained important data, then the only way to recover them is through an expensive intervent, as working on the inside of hard disk require a facility called Clean Room , that is an environment where dust is removed completely from air using a vacuum.

    The recovery is usually not less than $800

    For example this is the service that I use, as I fix computers but I have not my own clean room:


    Data Recovery Services for Hard Drive, RAID Arrays, Laptop and ...

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How do I start making my Maxtor start backing yp


Do you want to create a backup file or do you want to keep your original files saved on your Maxtor? If you want to create a backup file for the files on your computer, type "ntbackup" in the "Run", the backup wizard will automatically start and click "next" > "backup fies and settings" > "Let me choose what to backup" and then select the files and folders you want to backup by click the snap-ins (+ signs) and check mark the files or folders and again "next". In the option "choose a place to save your backup" click "browse" (if you are prompted that the drive A:\ is empty click "cancel") locate your Maxtor directory, click "Ok" and name the backup file something you like, click "next", the backup process will begin with the status monitor. It may take several minutes depending on the files you've selected. That's all. If you wanna restore the backup files, just double click the backup file you've saved and when the wizard opens, select "restore files and settings" and follow the onscreen instructions.
Good luck.
Thanks for using FixYa.

Jun 21, 2010 | Computers & Internet

2 Answers

I have a Maxtor One Touch II. I went to backup my computer and got an error massage; " Grooming backup set restore point failed; error 2242". I "looked into the system" and could not see any restore...


You indicated that ..."most of the drive's capacity is used."
That may be your problem. When you make a backup you need room for the software to create temporary files before completeing the backup. These temp files are deleted once the backup is complete. There's no real rule regarding the amount of extra space to have available, but I use 10% of the total size of the backup and have not had any problems. I'm also backing up to Maxtor One Touch II.

Jan 27, 2010 | Maxtor Hard Drive

1 Answer

Windows vista states insufficient space on Maxtor One Touch drive


You could check that the backup software settings are pointing to the correct drive. (I've made this mistake before).

Nov 03, 2009 | Maxtor OneTouch 4 Plus 500GB External USB...

1 Answer

Maxtor only backing up certain files instead of entire computer.


Your system is backiing up only the changes or deltas from the last backup. If you truly want to backkup everything again, you must opent the one touch backup utility and set the full backup option. You can find the one touch program under the Progams list on the Start menu.

Oct 14, 2009 | Maxtor OneTouch 4 Mini 120GB External USB...

1 Answer

Onetouch 4 internal error 8211


That error occurs when the 3 Quickbooks files don't have the same date. I'm not sure how they get out of synch, but if you check the dates of the files on your Maxtor backup, you'll find they are different.

The easy solution is to delete the files from your Maxtor backup, and then immediately do another backup. Maxtor will copy the current files over and you'll be all set.

Oct 26, 2008 | Maxtor Hard Drive

1 Answer

Onetouch 4 internal error 8211


That error occurs when the 3 Quickbooks files don't have the same date. I'm not sure how they get out of synch, but if you check the dates of the files on your Maxtor backup, you'll find they are different.

The easy solution is to delete the files from your Maxtor backup, and then immediately do another backup. Maxtor will copy the current files over and you'll be all set.

Sep 16, 2008 | Maxtor Hard Drive

1 Answer

My Maxtor OneTouch 4 simply does not backup anything! I have it turned on & attached to my PC. It worked before no problem. I also used it to back up from my Mac - no problem except it does not back up...


You most likely are running Windows Vista, which Maxtor has created an update for Maxtor Backup to work flawlessly in Vista.

You can find it on their site.

Aug 31, 2008 | Computers & Internet

1 Answer

Maxtor One Touch III 320GB


THE PROBLEM IS MASTER AND SLAVE CONFIGURATION .. MAKE YOUR BACK UP HD A SLAVE IT MAY BE A MASTER NOW..
AND IF ITS A MASTER MAKE IT SLAVE
IF IT STILL DOESNT WORK THE CONTROLLER IC ON MOTHER BOARD CAN BE FAULTY.

Jul 28, 2008 | Maxtor One Touch III 500GB FireWire/USB2.0...

1 Answer

New installation yesterday and resulting confusion


I've solved the problem (no thanks to FixYa, which appears to only want more of my money) by concluding that I have no problem, since I can live with a red icon that tells me my backup failed when in fact windows explorer tells me that my 160GB Maxtor One Touch III Mini Edition has backed up my whole system successfully, and I've been able to access files and sxtart programs in my g: drive, where the backup is stored. I figure it is showing red because I've turned off the feature which does scheduled backups on a calendar, as I prefer to backup on my own irregular schedule.

I only wish that Maxtor would have provided more information in the box to connect me with an online tutorial so that I wouldn't have to reach these conclusions on my own or pay someone to tell me what ought to be available for free, after all.

Jun 18, 2008 | Maxtor OneTouch III Mini Edition 120GB...

2 Answers

Maxtor One Touch III


Download and run maxtor powermax, when you run the program it will idenify your hard drives, select your one touch and run the recertify, this will not erase anything but will run a complete diagnostic and attempt recovery of data to recertify as good. If the drive fails I have recovery software I can e-mail you.

Mar 14, 2008 | Computers & Internet

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

40 people viewed this question

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

kakima

Level 3 Expert

102366 Answers

David Payne
David Payne

Level 3 Expert

14161 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...