I have a brand new (bought yesterday) HP Pavilion g6 laptop. Today it is reporting a hard disk problem. However, everything seems to work. Am I headed for trouble?
I don't recomend purchasing an HP to anyone because this is all too common. My father in law purchased a 17" HP Pavilion and opened it for the first time from the corner instead of the middle and the LCD cracked and broke. He didn't purchase a warantee with it and the cost of the LCD and Labor would have been half of what he originally bought it for.
Did you purchase a warantee with it? According to HP's website they have a limited warantee. This is an excerpt:
HP guarantees that the HP Hardware Products that you have purchased or leased
from HP are free from defects in materials or workmanship under normal use
during the Limited Warranty Period. The Limited Warranty Period starts on the
date of purchase or lease from HP. Your dated sales or delivery receipt, showing
the date of purchase or lease of the product, is your proof of the purchase or
lease date. You may be required to provide proof of purchase or lease as a
condition of receiving warranty service. You are entitled to hardware warranty
service according to the terms and conditions of this document if a repair to
your HP Hardware Product is required within the Limited Warranty Period.
During the Limited Warranty Period, HP will, at its discretion, repair or
replace any defective component. All component parts or hardware products
removed under this Limited Warranty become the property of HP. In the unlikely
event that your HP Hardware Product has recurring failures, HP, at its sole
discretion, may elect to provide you with (a) a replacement unit of HP's
choosing that is the same or equivalent to your HP Hardware Product in
performance or (b) to give you a refund of your purchase price or lease payments
(less interest) instead of a replacement. This is your exclusive remedy for
It is mandatory that the unit product number and serial number be made
available when requesting a warranty service event. Failure to do so may result
in the event being deemed out of warranty by HP or, HP's Authorised Service
Providers, and therefore chargeable to the requester.
I would return it and get a different one anyway. You should be able to use the reciept as the proof of purchase.
A hard disk problem can happen with any new computer from any company, sometimes they slip through the cracks.
As a recomendation I would add that you'll get a better bang for your buck if you were to purchase a Dell (warantee is better and more inclusive) or even a Macintosh. For my father in law, he bought a Macbook (laptop) and installed bootcamp which allowed him to install the Windows 7 operating system and now he only runs Windows 7. It works really well for him.
I hope this helps!
Aug 24, 2011 |
HP Pavilion G60-235DX notebook