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First, make sure the batteries are in the correct orientation and that there is no corrosion in the battery compartment. Then hold the CLEAR button and press the ON button. If that doesn't do it, straighten a paper clip and gently press the reset button located on the back in a pin-sized hole below the book card slot.
I had this problem after the unit was dropped on the floor. I had nothing to lose, so I pried the cover off the back of the screen with my fingernails. You can see the grooves on the edges to pry it off. It just snaps back on. Inside I found a circuit board with 3 black pillow-looking things and a bunch of tiny solder joints, all marked by tiny numbers. Joint number C503 wiggled like a loose tooth, indicating a less than perfect union. I wiggled it with my finger and caused all kinds of weirdness on the screen, as well as some instances of perfect clarity. I occasionally had to push the reset button on the bottom to see the screen again, but not always. I eventually wiggled the joint just right and the screen looked great. With that, I snapped the back cover on, and it has been fine since. One line on the extreme right end, but I can live with it. If the problem comes back to where I can't read the screen contents, I may take it to a local electronics repair shop and ask someone to re-do that one solder joint. Like I said, I've got nothing to lose. So far, repairs have been free.
First, make sure the batteries are in the correct orientation. Then hold the CLEAR button and press the ON button. If that doesn't do it, straighten a paper clip and gently press the reset button located on the back in a pin-sized hole below the book card slot.
You will need to get this refurbished by the company. This product has had issues before with not reading the batteries right. This product is actually a step down for the E500 i never understood that.
Please check if the batteries are placed in the right order. The +ve symbol on the battery should be placed across the +ve symbol on the battery space of the translator. Likewise the -ve symbol should match with the -ve symbol on the device. Try placing the batteries so that they match with the symbols specified on the translator's battery area and switch on the device.
I have the same dictionary and have owned it for 3 years now. Half my screen went out a month or so agao and I couldn't find anyone who could repair it so I just opened it up and and *gently* tapped around to make sure there were no loose wire connections on the back of the screen. Lo an behold it worked! Maybe this could help with your problem. I would at least try that before buying a new one. (BTW taking it apart was a little difficult but not impossible... around 15 minutes or so for me)