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I need help with connecting the fax machine in order to send and receieve fax

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Connect the cable to the pc ,load the software from your cd and configure it by giving telephone nos etc.

Posted on Nov 01, 2008

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When I try to send a fax the machine gives a message cannot receive or send fax. I am getting a dial tone through port 2 still. If bad modem can they be changed in this model?


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In order to find the solution to this issue, you need the fax number for another fax machine that is operating correctly with which to send and receive faxes. After trying each of the following solutions, try to send or receive a fax from this other fax machine to test if the issue has been resolved with your HP fax product. The other fax can be in the same building, on another telephone line, or at another location with someone who can assist. It can also be helpful to call the person or company that is sending the fax. That party can offer information about how that fax machine behaves when sending a fax. This information can be valuable in determining the nature of the issue.
There are several possible solutions to this issue. Start with the first solution and then continue with the other solutions in the order presented until the issue is resolved. When the issue is resolved, there is no need to continue troubleshooting.
Solution one: Run a fax diagnostic test
Run a fax diagnostic test to make sure that the HP fax product is set up correctly.
Load letter or A4 unused plain white paper into the input tray.
on the product control panel, press the setup button ( ).
Use the down arrow key ( ) to select Tools and then press the OK button ( ).
on the Tools menu, use the down arrow key ( ) to select Run Fax Test and then press the OK button ( ).
Review the results of the test.
If the result of the fax diagnostic test is All Pass ,
Reinitialize the fax
1. With the HP fax product turned on, disconnect the power cord from the back of the HP fax product and from the electrical outlet.
2. Connect one end of the telephone cord to the telephone jack and then connect the other end of the cord to the port labeled 1-Line on the back of the HP fax product.
3. Reconnect the power cord to the back of the HP fax product and then reconnect the power cord to the electrical outlet.
4. After the HP fax product reaches a ready state, try to send and receive a fax again.

If this works GREAT!, if not let me know....JCE

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Not sure if i have the fax connected correctly in


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Check the phone line with a regular phone.

Plug phone line into the LINE port.

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I can send faxes from my HP Fax 1010, but cannot receive them. I can dial the number from another phone but it will keep ringing and the machine never picks up. We have tested the phone line and all seems well. Is there some setting on the fax machine itself that I need to change in order to receive? Any assistance you can provide would be greatly appreciated.

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Wow. Digital lines are difficult to fax over. Most are still set to use analogue lines.
Those are also very odd changes. Most fax machines no longer even have a setting as low as 9600 baud.
Your fax may not have the ECM mode as changable, may just be built in, but that is not a function you normally would want to turn off. ECM is Error Correction Mode.
This honestly just sounds like a disclaimer to excuse their system's poor fax service.

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Fax does not receive or send


plz contact brother hotline of your country ( www.brother.com )because there are so many diffrent telephone standards which might affect a good working of the fax abillity.

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