a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Verify that the OEM Charger and Battery are being used.
Only the AC charger, Car charger, or USB data cable that came with
or was created for the device should be used; others can damage the
device and/or battery.
Is the device warm?
When using the device for prolonged periods of time, such as when
you're talking on the phone, charging the battery or browsing the web,
the device may become warm. In most cases, this condition is normal and
therefore should not be interpreted as a problem with the
device.The device has a protection feature that if the device becomes
too warm (due to use of GPS while charging, BT while charging, using the
device as a wireless modem, etc), the auto protection feature will be
triggered and the charging process will be stopped. Once the device
cools down, the device will then begin charging again.
Check the USB Port on the device for any bent or misshapen PIN's.
If some are found, that is the most likely cause and this is considered physical damage not covered under the Warranty.
Remove the battery and inspect the contacts.
Remove any debris/residue found on the device or battery contacts with a soft, dry cloth.
Look closely at the battery contacts on the phone to see if they are bent out of shape.
If they are bent, the device will need to be exchanged.
Try charging the device (try different power sources as well as chargers):
Plug in USB to device and PC; is the LED indicating that the device is charging?
Note: If the device isn't charging while connected via USB to a PC,
go to Start>Settings>More>Power>Power Management and make
sure that "When device is turned on, do not charge the device when
connected to the PC" is set to OFF.
Plug in AC Charger to device and outlet; is the LED indicating that the device is charging?
LED indicators: Charging is indicated by a solid Amber light on the upper Left side of the face of the device.
Note: If the battery is completely dead, the light will be a solid
RED for a few seconds while it is charging; once the device has enough
power to turn on, the light will turn to Amber.
Try another Power Source.
Try a different outlet to rule out that as the issue.
Try another battery in the device.
If another battery doesn't work, perform a Hard Reset.
If the device powers up after Hard Reset, test the unit for a few
days. If issue returns, device can be considered for an exchange.
If device shows charging with one (AC Charger or USB) and not the other, issue is with the accessory. Replace accessory.
If device will only power up when attached to charger (AC or USB) it is likely the battery needs to be replaced.
Device won't hold a Charge The life of the battery between charging sessions will vary depending on which features of the unit are being used.
Verify the you are using:
OEM AC Charger
OEM USB Data Cable
Fully charge the battery using the OEM AC Charger
USB and car chargers are trickle chargers meant to get the user through until they can get to their AC Charger.
If the device is not lasting the advertised Talk time, with minimal use, try another OEM battery in the device.
If the battery life still is not meeting the advertised Talk time
(with minimal use), the device will need to be repair/replacement.
Device won't Power on
Attempt to charge the device.
If the battery is dead, the device will need to charge for a few minutes and then should power on once this happens.
Attempt to power the device on by pressing the Power Button for 3-5 seconds.
If the device doesn't power in, perform a Soft Reset using the stylus.
If the device still doesn't power on, perform a Hard Reset.
Try another battery.
If the device still will not power on, it can then be considered for repair/replacement.
Handset Powers off
Make sure that the device is actually powering off and not just going into hibernate mode by pressing the power button once.
If the screen comes back on, the device is not powering down.
If possible, check the battery level by going to Start>Settings>More>Power>Power Management.
The charge should be no lower than 10%; if it is, charge the device and retest.
Try another battery in the device.
If the device stays powered on with a different battery, the issue is with the accessory not the unit.
If the device still powers off with another battery, Hard Reset the device and retest.
If the issue remains after the Hard Reset, the device it can then be considered for repair/replacement.
Your best bet is to go to where you bought thephone.
Tell them whats happened, ask to try a new battery,if that doesn`t work (using your charger), try with a different charger,if those two don`t work then it will be a phone fault.
If you have a warranty use it for an exchange in my opinion. Hope i`ve been of help.
There is too much going on here. For starters, you should only be using Motorola accessories IE batteries, chargers, screen protectors. Now that you have done this, you have actually confused the phone, it is a "smart phone" and because of this, it is able to identify the different battery/charger. You have to send this to Motorola of for a quick fix or buy a new phone.
if you have your wi-fi running all the time and if its constantly searching for wifi service it wil eat up your battery in like 5-6 hours, and make sure you use ONLY t-mobile dash charger, it does make differance,
Suggest that if you got the phone through T-Mobile, return it and get a different brand altogether.
I have been having the same problem with my phone which I have had for about 14 months and since it is out of warranty, there is nothing that can be done. Suggestions from getting a new battery to getting a new charger have been made. I have replaced battery and charger and still no fix. To use, I have to be plugged in at all times. I am faced with having to buy a new phone.