Question about T-Mobile Dash Smartphone

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Dash phone battery won't charge using 3 different chargers

Just got a new thicker battery and the phone will not charge

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  • nordy89 Nov 05, 2008

    I have tried 3 batteries now as well. It will be on the charger overnight but the phone will turn off if it's not on the charger.



    The power management shows the battery at 86% so is there a known problem with the phone rather than the battery?

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T-Mobile Dash charger input not recognizing it is plugged into charger. Tried 3 chargers...

Posted on Apr 19, 2011

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Posted on Jan 02, 2017

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Tmobile dash isn't turning on


  1. Verify that the OEM Charger and Battery are being used.
    • Only the AC charger, Car charger, or USB data cable that came with or was created for the device should be used; others can damage the device and/or battery.
  2. Is the device warm?
    • When using the device for prolonged periods of time, such as when you're talking on the phone, charging the battery or browsing the web, the device may become warm. In most cases, this condition is normal and therefore should not be interpreted as a problem with the device.The device has a protection feature that if the device becomes too warm (due to use of GPS while charging, BT while charging, using the device as a wireless modem, etc), the auto protection feature will be triggered and the charging process will be stopped. Once the device cools down, the device will then begin charging again.
  3. Check the USB Port on the device for any bent or misshapen PIN's.
    • If some are found, that is the most likely cause and this is considered physical damage not covered under the Warranty.
  4. Remove the battery and inspect the contacts.
    • Remove any debris/residue found on the device or battery contacts with a soft, dry cloth.
  5. Look closely at the battery contacts on the phone to see if they are bent out of shape.
    • If they are bent, the device will need to be exchanged.
  6. Try charging the device (try different power sources as well as chargers):
    • Plug in USB to device and PC; is the LED indicating that the device is charging?
      • Note: If the device isn't charging while connected via USB to a PC, go to Start>Settings>More>Power>Power Management and make sure that "When device is turned on, do not charge the device when connected to the PC" is set to OFF.
    • Plug in AC Charger to device and outlet; is the LED indicating that the device is charging?
      • LED indicators: Charging is indicated by a solid Amber light on the upper Left side of the face of the device.
        • Note: If the battery is completely dead, the light will be a solid RED for a few seconds while it is charging; once the device has enough power to turn on, the light will turn to Amber.
  7. Try another Power Source.
    • Try a different outlet to rule out that as the issue.
  8. Try another battery in the device.
    • If another battery doesn't work, perform a Hard Reset.
      • If the device powers up after Hard Reset, test the unit for a few days. If issue returns, device can be considered for an exchange.
      • If device shows charging with one (AC Charger or USB) and not the other, issue is with the accessory. Replace accessory.
      • If device will only power up when attached to charger (AC or USB) it is likely the battery needs to be replaced.
Device won't hold a Charge
The life of the battery between charging sessions will vary depending on which features of the unit are being used.
  1. Verify the you are using:
    • OEM AC Charger
    • OEM USB Data Cable
    • OEM Battery
  2. Fully charge the battery using the OEM AC Charger
    • USB and car chargers are trickle chargers meant to get the user through until they can get to their AC Charger.
  3. If the device is not lasting the advertised Talk time, with minimal use, try another OEM battery in the device.
  4. If the battery life still is not meeting the advertised Talk time (with minimal use), the device will need to be repair/replacement.
Device won't Power on
  1. Attempt to charge the device.
    • If the battery is dead, the device will need to charge for a few minutes and then should power on once this happens.
  2. Attempt to power the device on by pressing the Power Button for 3-5 seconds.
    • If the device doesn't power in, perform a Soft Reset using the stylus.
  3. If the device still doesn't power on, perform a Hard Reset.
  4. Try another battery.
  5. If the device still will not power on, it can then be considered for repair/replacement.
Handset Powers off

  1. Make sure that the device is actually powering off and not just going into hibernate mode by pressing the power button once.
    • If the screen comes back on, the device is not powering down.
  2. If possible, check the battery level by going to Start>Settings>More>Power>Power Management.
    • The charge should be no lower than 10%; if it is, charge the device and retest.
  3. Try another battery in the device.
    • If the device stays powered on with a different battery, the issue is with the accessory not the unit.
  4. If the device still powers off with another battery, Hard Reset the device and retest.
    • If the issue remains after the Hard Reset, the device it can then be considered for repair/replacement.

Nov 13, 2010 | T-Mobile Dash Smartphone

1 Answer

Lg viewty wont charge


Ok, there`s 3 things that could be wrong.

1.battery
2.charger
3 phone fault.

Your best bet is to go to where you bought thephone.
Tell them whats happened, ask to try a new battery,if that doesn`t work (using your charger), try with a different charger,if those two don`t work then it will be a phone fault.
If you have a warranty use it for an exchange in my opinion. Hope i`ve been of help.

Dec 14, 2009 | LG KU990 Viewty

2 Answers

Invalid battery..


There is too much going on here. For starters, you should only be using Motorola accessories IE batteries, chargers, screen protectors. Now that you have done this, you have actually confused the phone, it is a "smart phone" and because of this, it is able to identify the different battery/charger. You have to send this to Motorola of for a quick fix or buy a new phone.

Oct 11, 2009 | Motorola Mobility MOTOROKR E6

1 Answer

My dash wont hold a charge or even let me use it ive had it for a month now and it jus sits on the charger with thr red light on i try to turn it on and when i plug the charger back in all it says is...


its one of to things either your phone port is going bad and not conducting enough electricity like it should or your charging cable is going bad.. my dash phone used to do the same thing

Jun 04, 2009 | T-Mobile Dash Smartphone

1 Answer

Tungsten e2 won't power up


Please follow the steps to isolate the problem:

1. Make sure that the charger is working.
2. Try using different charger just to make sure.
3. Try using different battery.

If the phone works using different battery, you need to replace your old battery, but if not, this phone needs repair.

Apr 17, 2009 | Palm Tungsten E2 Handheld

2 Answers

Phone will not take charge


I have the same problem with my phone i really don't know what is going on~!!!

Sep 03, 2008 | RIM BlackBerry Pearl 8100

1 Answer

Battery?


if you have your wi-fi running all the time and if its constantly searching for wifi service it wil eat up your battery in like 5-6 hours, and make sure you use ONLY t-mobile dash charger, it does make differance,

Sep 02, 2008 | T-Mobile Dash Smartphone

1 Answer

Really low battery


Get a new battery. or go to a t-mobile store and asks them if you could test a different battery in your phone.

Aug 12, 2008 | T-Mobile Dash Smartphone

1 Answer

T mobile dash turns off


Suggest that if you got the phone through T-Mobile, return it and get a different brand altogether.

I have been having the same problem with my phone which I have had for about 14 months and since it is out of warranty, there is nothing that can be done. Suggestions from getting a new battery to getting a new charger have been made. I have replaced battery and charger and still no fix. To use, I have to be plugged in at all times. I am faced with having to buy a new phone.

Apr 19, 2008 | T-Mobile Dash Smartphone

2 Answers

I have a T-Mobile dash and cannot get it to charge.


Do you have other phones or chargers? Most Motorola cell phone chargers will fit the dash as will some digital camera chargers.

Apr 07, 2008 | T-Mobile Dash Smartphone

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