Question about HP Photosmart C3180 All-In-One InkJet Printer

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HP Photosmart D7360

It will not recognize yellow cartridge. There is a yellow exclamation mark on the screen. I have replaced the cartridge 2 times. I only use genuine hp

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  • robbinsbilly Nov 01, 2008

    I tried aligning the printer but I get this message: replace the following empty ink cartridge to resume printing. Thanks any way.

  • pshearer82 Nov 12, 2008

    I had the same exact prob after 18 months of good service, bought the D7460 to replace it. Did some digging and found out this quote from e-mail sent my way today, "How old is the cartridge? The cartridges has a 18 month life. Even if you did not print with that printer the micro chip on that cartridge will not let it print after it is 18 months old." not sure of the truth but it makes sense as I stocked up on cartridges during a sale @ Staples. After taking the old D7360 apart I found what appears to be a yellow ink leak (no other colors) and the ink well in the printhead appears to be dry (there is always some ink in the printer other than what is in the cartridges) and no yellow ink can get through. The other day my D7460 did the same thing with Light Cyan, trouble shooter from HP said unplug power cord from back of printer and from wall, remove cartridges, let sit for a while, power up and install cartridges. Now my older New In Box HP cartridges still would not work, went to Staples and purchased one more and it worked. The 18 month rule must have applied. I like the printer but may switch to another brand if the D7460 does it again. Hope it helped.



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Try to align the print cartridge. go to settings -> tools then choose align printer. you may also try to clean the print head.

Posted on Nov 01, 2008


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Assuming you were careful to take off the little strip of cellophane tape that protects the ink from coming out of the cartridge, then I suggest you open a document and type a few words and choose ONLY yellow as the color. It will either activate the cartridge or you'll know that you have a sensor/software problem and not a hardware problem.

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1 Answer

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