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Posted on Nov 01, 2008

GE Refrigerator Side by Side Water dispenser keeps Freezing up

I keep having a problem with my GE Side by Side Refrigerator model GSS25IFPH BB where the water line to the water dispenser in the door keeps freezing. I end up having to use a hair dryer and heat the line that coils up inside the refrigerator where the water is cooled and also along the outside of the unit where the line runs into the freezer door to get it to thaw out and work again. What can be done to prevent this in the future?

  • happyltlmama Jan 10, 2009

    I have the same issues. I use a steamer to get it thawed out, but within a week it's frozen up again. I'm starting to get the waterfall effect in the freezer as well. Any solutions to this?

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5 Related Answers

Anonymous

  • 481 Answers
  • Posted on Aug 08, 2008

SOURCE: Admiral model #rswa278a

Sounds like a defrost problem. Check to see if there is any frost buildup in the back wall of the freezer. If so, it is not defrosting as it should.

  • possible causes:
  1. bad defrost timer
  2. bad defrost heater (in freezer)
  3. bad thermo switch in freezer
If you don’t know what these are then unplug the machine and let the ice melt in the freezer overnight with the door open. Then try it the next day, if is cooling fine then you need to have a service person replace one of the above items. 

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Anonymous

  • 1 Answer
  • Posted on Aug 29, 2008

SOURCE: Side my Side Refridg- Ice Dispenser Freezing Up

Check the pin that holds the flapper in place.
I'll bet the plastic is broke that holds spring and flap inplace
I have same problem

woodchuck789

Charles T Nevin

  • 4070 Answers
  • Posted on Jul 02, 2009

SOURCE: Refrigerator freezer drains keeps freezing over, not plugged.

Your drain tube may be stopped up with ice at the upper end because it drains too slow because it's stopped up at the lower end in the evaporator pan under the unit at the floor. It can get dust and mold in it. Once you get the ice out at the top a little pressure with a turkey baster will usually clear it out. Flushing it out with hot water and clorox may help. Make sure it drains quick enough to prevent refreezing. . The drain should be located below the evaporator coils on the lower back of the freezer.
Take a bare copper wire and wrap it around a fin near the heater and put the other end a few inches down the drain. The heat convection may prevent it from freezing.

Anonymous

  • 281 Answers
  • Posted on Oct 01, 2009

SOURCE: Refrigerator water condensation drain line freezing

GO TO THE FREEZER PORTION OF THE FRIG.YOU NEED TO TAKE THE ICEMAKER OUT AND REMOVE THE BACK PANEL WHERE THE EVAPORATER FAN IS .RIGHT UNDER THE COIL YOU WILL SEE A DRAIN ,WHEN YOUR FREEZER GOES ON DEFROST THE WATER GOES DOWN THE DRAIN AND INTO A PAN THAT SITS ON TOP OF THE COMPRESSOR.THE HEAT FROM THE COMPRESSOR EVAPORATES THE WATER.THE DRAIN IN THE FREEZER IS PROBABLY CLOGGED OR FROZEN OVER WITH ICE AND THATS WHY THE WATER IS GOING ELSEWARE.REMOVE ALL THE ICE FROM AROUND THE DRAIN.IF THERES A ROD THAT GOES DOWN THE DRAIN FROM THE DEFROST ELEMENT THATS SUPPOSED TO KEEP THE DRAIN FROM ICING UP ,IN ANY CASE THE DRAIN IS CLOGGED OR ICED UP.UNCLOG THE GRAIN AND YOU WILL BE GOOD TO GO.

Anonymous

  • 1606 Answers
  • Posted on Oct 06, 2009

SOURCE: No water from the dispenser!!!

Don't keep using a hair dryer ! Order the dispensor heater kit , pt # WR49X10173 . It comes with complete instructions for installation , so you can spend more time with the family .

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Water dispenser keeps freezing GE Refrigerator

If this is a newer model GE side by side refrigerator, this is not uncommon. what you can do to check to see what is going wrong, remove the toe plate at the bottom front of the unit. Under the freezer door, you will see a white plastic water line, with an inline connector about 4-5" from where the line comes out the bottom of the door. this is normally a blue push-in type connector. On this connector, you will see two white sleeves on either side, push in on this sleeve while pulling the corresponding water line section out of the connector, if you squeeze the sleeve enough, the water line will slip right out. Place a towel on the floor, make sure both ends are on top of towel. Now, breifly actuate your water dispenser trigger, see if water comes out the exposed water line. If water comes out, your entire water dispenser system is OK, but, the water line in the freezer door is frozen, in which case the only way to melt it, is to turn the unit off, open the freezer door, and blow a fan for a few hours, to melt the ice INSIDE the door. You could also buy a new door, but that is very costly.
If no water comes out the exposed water line, then either your water filter is clogged, or you have a bad water valve solenoid
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you can try to change the freezer settings, warmer, clean the coils at the back of the unit and leave the freezer door open for 20-30 minute to allow the door to warm up and that will be a temporary fix to allow water to flow until you can get the heater kit.
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I have GE side by side refrigerator - 2004 model GSH25SGRB SS. From the blog I found out the problem is with frozen water line. If I keep the door water would dispense ( thawing). Or if you disconnect at the bottom ( take the grill out and disconnect) the water would dispense.

I placed a call to GE. The service person came. He said GE could fix with a 3 watt heater. He opened the panel. Pasted a heater. It came in a Y shape form. He connected that to the internal wiring. After some time the water started working.

Part $40. Labor for 15 min work = $210. Total = $250.

This is really should be a recall case. No part broken. They had to design a heater to solve this problem. What a rediculus thing is this. I am trying to call GE and ask to refund.

What a cheat GE!!. F them.
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