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I have a 3915 hp printer and cannot print any documents The on off switch continues to flash. I have checked all connections and cleared the printing queue. Any suggestions. I have xp professional

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Your printer needs servicing

Posted on Nov 01, 2008

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Printer won't print from my pc


IssueThe solutions in this document address the issue of print jobs getting stuck in the print queue . The following symptoms might also accompany this issue, and this document does address these other symptoms:
  • Printer won't print
  • Printer is offline
  • No response from product
Click the plus sign (c02200813.gif) next to your operating system for more information.Show all ' Hide allexpand_individual_default.pngMac OS X 10.4 and 10.5 expand_individual_default.pngMac OS X 10.6 and OS X 10.7 collapse_individual_default.pngWindows VistaFollow these steps for the Windows Vista operating system.c01733891.gifIMPORTANT: You must follow these solutions in the order presented to resolve the issue. note.pngNOTE:Some of the following solutions require you to restart the computer. Consider bookmarking this page on your Web browser, so that you can reference it after restarting the computer.Before you begin: Check the hardware If your HP product has any problems with the hardware, such as a paper jam or a carriage jam, incorrectly installed cartridges, or even low ink, it could appear that print jobs are getting stuck in the print queue. Following are some examples of hardware-related problems:c01733891.gif If you notice any of these issues, HP recommends searching for a document that is more specific to the hardware issue. For example, if you see blinking lights on your product, or there is an error message on the computer, search HP's Web site for the specific error message or blinking lights.

Otherwise, continue with the solutions in this document.Solution one: Download a tool to resolve the issue automatically c02699028.jpgHP designed a quick and easy tool that diagnoses and resolves many printing problems: The HP Print Diagnostic Utility. HP recommends that you download and install the Print Diagnostic Utility any time you need to troubleshoot a printing problem.
    expand_individual_default.pngc01647276.gif What does the Print Diagnostic Utility do?
Step one: Download and install the Print Diagnostic Utilitynote.pngNOTE:The HP Print Diagnostic Utility might not be available for all HP products, particularly older products. It is available for most products, however, and in most languages. This tool is available only for Windows operating systems. The tool is not available for Mac OS X operating systems.
  1. Click the following link to download the Print Diagnostic Utility. Link to toolFile sizec02207602.gif HP Print Diagnostic Utility 1.51M
  2. Make sure your computer meets the system requirements, and then click Download .
  3. When the Security Warning dialog box opens, choose one of the following methods to download the utility.
  4. When the Print Diagnostic Utility finishes installing, it automatically searches for installed printers, and then displays the list. Figure 21: Example tool with list of HP products installedc03162939.gif
Step two: Run the Print Diagnostic Utility
  1. Press the Power button (c01602202.gif ) to turn on the product, if it is not already on.
  2. From the Printer column in the Print Diagnostic Utility, select your HP product.
      expand_individual_default.pngc01647276.gif Product not in the list?
  3. Click Next . The Print Diagnostic Utility first checks whether the selected printer is the default, and offers the option to make it default.
  4. Click Fix Printing . The Print Diagnostic Utility checks the connection for your product and, if the connection fails, it offers options to help. Figure 22: Example failed connection c03162940.gif
  5. Then, the Print Diagnostic Utility diagnoses various printing problems, and then displays a list of results. The results will display either when an error is detected, or when the diagnosis is complete if there are no errors. Figure 23: Example Print Diagnostic Utility resultsc03162941.gif
Step three: Resolve diagnosed printing problems
  1. In the Print Diagnostic Utility results screen, look for items with a red X (c02073810.gif ) next to them. Items with green check marks (c02073811.gif ) are fine. Items with a green wrench (c03162942.gif ) were identified and fixed automatically by the tool.
    • If you see one or more red X (c02073810.gif ), continue with these steps.
    • If you see only green check marks (c02073811.gif ), the tool did not find any problems.
    • If you see green wrenches (c03162942.gif ), the utility identified an issue and corrected it automatically.
    • If you see any yellow exclamation points (c02073812.gif ), treat this as a warning. The suggested fix is optional.
  2. Click the item with the red X (c02073810.gif ) to select it, and then click Fix . The Print Diagnostic Utility automatically fixes the diagnosed issues, if possible, and displays results on the screen.
  3. When you have finished fixing all the diagnosed problems, click Test Print in the Print Diagnostic Utility. The product prints a test page.
    • If the test page prints successfully , you do not need to continue troubleshooting. You resolved the issue.
    • If the test page does not print , click Restart Computer in the Print Diagnostic Utility. After the computer restarts, try running the tool again.
    • If you are still experiencing printing issues , click one of the options presented in the Print Diagnostic Utility. You will be directed to support options tailored to your printer. Figure 24: Example of additional support optionsc03162164.gif
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution two: Restart the computer and check the print queueFollow these steps to resolve the issue manually if the tool did not resolve the issue.
  1. On the Windows taskbar, click the Windows icon (c01319360.gif ), click the Right Arrow button (c01850059.gif ), and then click Restart .
  2. After the computer restarts, double-click the printer icon (c01850060.gif ) in the lower right corner (the notification area) of the computer. The print queue opens.Figure 25: The printer icon in the notification areac01850061.gifc01647276.gifNo printer icon in the notification area?

    If you do not see the printer icon, click the Windows icon (c01319360.gif ), click Control Panel , click Printers , and then double-click the icon for your product (c01514371.gif ).
  • If there are no print jobs in the print queue , you resolved the issue and you do not need to continue troubleshooting.
  • If the print jobs remain in the print queue , continue to the next solution.
Solution three: Check the connection between the HP product and the computer (connectivity)A common cause of print jobs getting stuck in the print queue is the communication between your computer and your HP product (connectivity). First, select the type of connection your HP product uses, and then follow the steps. expand_individual_default.pngUSB expand_individual_default.pngWired (Ethernet) or wireless network Solution four: Check the print driver and the portIf you ever installed more than one HP product on the computer, the product might not be the default printer, or the wrong print driver might have been configured. Follow these steps to check the print driver configuration.
  1. On the Windows taskbar, click the Windows icon (c01319360.gif ), click Control Panel , and then click Printers . The Printers folder opens.
  2. Look for a green checkmark (c01850065.gif ) next to the product icon. This checkmark indicates which product is the default printer for Windows.Figure 36: Example of default printer iconc01670707.gif
    • If the wrong product is the default , right-click the icon for the correct product, click Set as Default Printer , and then continue to the next step.
    • If the correct product is the default , continue to the next step.
  3. Right-click the icon for your product, and then click Properties . The printer Properties window opens.
  4. Click the Ports tab.
  5. Look for your product under the Description column, and then view the Ports column to the left.
  6. Select your connection type to determine which port you should use.
  7. Look under the Printer column and make sure that the product listed matches your product. This indicates that the print driver is correct.If the port setting or the print driver is not correct, you must reinstall the HP software. See the instructions in this document to remove and reinstall the HP software.
  8. Restart the computer, and then try the print job again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution five: Determine whether the printer is paused or offline
  1. Return to the Printers folder that you opened earlier in this document.
  2. Right-click the name of the product, and then click Open .
  3. Click Printer .
  4. On the print queue menu bar, click Printer , and then look for the Pause Printing and Use Printer Offline items in the menu.
  5. Make sure that there is no checkmark next to either item. If a checkmark displays next to either item, click to clear it.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution six: Manually clear the print queueVideo of manually clearing the print queueThe following video demonstrates how to clear the print queue in Windows Vista and Windows 7. If you cannot see the video or to view the video in a different size, click here to view the video on YouTube.
  1. Return to the Printers folder that you opened earlier in this document.
  2. Right-click the name of the product, and then click Open .
  3. Click Printer , and then click Cancel All Documents .
  4. Click Yes to confirm the action.
  5. If documents remain in the print queue, restart the computer.
  6. Try printing again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution seven: Restart the Print Spooler deviceVideo of restarting the Print Spooler devicenote.pngNOTE:The following instructions also work for Windows Vista.The following video demonstrates how to restart the Print Spooler in Windows 7. If you cannot see the video or to view the video in a different size, click here to view the video on YouTube.
  1. On the Windows taskbar, click the Windows icon (c01319360.gif ), click Control Panel , and then click Administrative Tools .
  2. Double-click Services .
  3. On the User Account Control window, click Continue .
  4. Click Print Spooler .
  5. Click Stop to stop the Print Spooler.
  6. Click Start to restart the Print Spooler.
  7. Click OK .
  8. Restart the computer.
  9. Try the print job again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution eight: Check the software programIf print jobs from one specific software program are getting stuck in the print queue, the issue might be with the software program or the print driver.
  1. Close the software program from which you are trying to print, and then open it again.
  2. Print a document from the software program.
  3. If the print job gets stuck in the print queue again, try printing a document from Notepad to determine whether the problem is with the program or the driver:
    1. Repeat the steps earlier in this document to manually clear the print queue.
    2. On the Windows taskbar, click the Windows icon (c01319360.gif ), click All Programs , click Accessories , and then click Notepad .
    3. Type a test message in Notepad.
    4. Click File , and then click Print .
    5. Select your HP product, and then click OK to print.
    If you can print the document from Notepad, but not from the software program, contact the software program manufacturer for assistance.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution nine: Remove and reinstall the HP softwareIf the previous solutions failed, follow these steps to remove and reinstall the product software.Step one: Remove the software
  1. Unplug the USB cable from the HP product.
  2. On the Windows taskbar, click the Windows icon (c01319360.gif ), and then click Control Panel . The Windows Control Panel opens.
  3. Under Programs , click Uninstall a Program . A list of programs installed on your computer opens.
  4. In the list of installed programs, click your HP product, and then click Uninstall/Change . The HP Uninstaller opens.
  5. Select Uninstall all HP products , and then click Next .
  6. Follow the on-screen instructions to complete the software removal.caution.pngCAUTION:If the uninstaller asks you to remove shared files, click No . Other programs that use these files might not work if you delete the files.
  7. Disconnect the product from the power source, and then restart the computer.
Step two: Reinstall the softwareAfter you complete the previous steps, you can reinstall the product software and drivers with one of the following methods:
  • Download from the Web: Right-click the following link, HP Software and Drivers , and then click Open in New Window , to download the latest software from the HP Web site. The software available on the HP Web site is usually more current than the software on the CD.
  • Software CD: Insert the software CD that shipped with your HP product into the computer, and then follow the on-screen instructions.
When you have reinstalled the software, try printing again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution ten: Perform a power resetA power reset drains the power from the product and returns to the same settings after restarting. A power reset is a common troubleshooting step, and you can perform one for conditions like print jobs getting stuck in the queue.
  1. Press the Power button (c01602202.gif ) to turn on the product.
  2. With the product turned on , disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button (c01602202.gif ) to turn it on.

Feb 18, 2012 | HP DeskJet F380 All-In-One Printer

1 Answer

Everytime I go to print a document, it won't print. I go to open all active printers and it has documents I've tried to print in the past that didn't end up printing, and I go to delete or cancel the...


1. make sure to check if the hardware is able to make color copies, that way u can be sure there is no harware issue. 2. You can download and run an HP utility tool that can help you fix the problem instantly from this page: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&lang=en&softwareitem=mp-91788-1 3. If you still get the same issue, restart the computer and check the print queue. If there are no print jobs in the queue, you resolved the issue. 4. If print jobs remain in the queue, check the connection between the HP printer and the computer, make sure USB is properly seated if its a USB connection, otherwise if it's wireless, make sure both devices are connected to the network. 5.If issue still persists,make sure the printer is set to online. 6.Manually clear the print queue, restart the comp then try printing again. &. If #6 doesn't resolve the issue.Restart the print spooler by clicking on Control Panel, then double-click Administrative Tools .Double-click Services--In the list of Services , double-click Print Spooler . The Print Spooler Properties window opens, then click Stop to stop the Print Spooler. Click Start to restart the Print Spooler.Click OK and restart the computer.Try printing again. 8. If print jobs from one specific software program are getting stuck in the print queue, the issue might be with the software program or the print driver.Close the software program from which you are trying to print, and then open it again.Print a document from the software program.If the print job gets stuck in the print queue again, try printing a document from Notepad to determine whether the problem is with the program or the driver.Repeat the steps earlier in this document to manually clear the print queue.Type a test message in Notepad and print it, making sure you select your HP product as the printer. If you can print the document from Notepad, but not from the software program, contact the software program manufacturer for assistance.If these steps resolved the issue , you do not need to continue troubleshooting. 9. Remove and Reinstall HP software, then try printing again. If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution. 10. A power reset drains the power from the product and returns to the same settings after restarting. A power reset is a common troubleshooting step, and you can perform one for conditions like print jobs getting stuck in the queue. With the product turned on , disconnect the power cord from the rear of the product.Unplug the power cord from the wall outlet.Wait at least 15 seconds.Plug the power cord back into the wall outlet.Reconnect the power cord to the rear of the product.If the product does not turn on by itself, press the Power button to turn it on. 11. If you have tried all of the preceding solutions in the order presented , and the issue is not resolved, try HP forums.

Mar 22, 2011 | HP Deskjet F4180 All-in-One InkJet Printer

1 Answer

How to check ink levels on hp deskjet 3915?


click "printers and faxes" right click and select "printing options" find and click "printing services"

Oct 25, 2009 | HP Deskjet 3915 InkJet Printer

1 Answer

Printer will not print


First of all basics:
1. Make sure printer is switched on and connected to computer.
2. Go to Control Panel and then Printers and Faxes. Double click the icon for your printer. When box appears click on Printer then make sure that "Use printer offline" is not checked. If it is, left click to uncheck this option.
3. If there is a queue of documents waiting to be printed then again click on Printer and click on Cancel all documents. This should clear the backlog. Restart the computer and follow step 3 again to make sure the print queue is empty before attempting to print anything.

Jun 10, 2009 | HP Photosmart D7460 Printer

1 Answer

Hp 3915 printer won't print word docs but will print all else


check MS Word's print setup (File -> Print Setup) and make sure it's set to the correct printer.

Nov 20, 2008 | HP Deskjet 3915 InkJet Printer

1 Answer

I am unable to print any documents I have a hp 3915 series. I have checked all the connections. THE ON OFF SWITCH CONTINUES TO BLINK. Unable to turn off. I have cleared all printing documents I have...


check if there are any paper jams and make sure that the cover is properly closed. it might also be out of paper. if all is set.. go to control panel then printers. right click the printer, make sure that the printer says online.

Nov 01, 2008 | HP Printers & Copiers

1 Answer

HP 3915 paper jam error


I had the same problem and just talked with HP technician Neeta and she showed me how to fix it. It's a bit convoluted. In essence you have to clear the print spooler. Here is what she told me.

First you have to be clear that there really ISN'T a paper jam by printing a test message this back door way.

Neeta : The USB cable should be disconnected. Neeta: To print a self-test page, press and hold the Power button. Raise and lower the printer cover four times. Release the Power button, and the self-test page prints

If the sel-test page prints, this means you truly do not have a paper jam. Next, clear the print spooler

Neeta : The USB cable should be disconnected.Neeta : Now click on start->RUN.Neeta : Then type "services.msc".Neeta : Then it will open the services window.Neeta : Now please look for the option "print spooler. Neeta : Okay, now , please right click on the option "print spooler" and click on stop then click on start, 3 times.

Oct 27, 2008 | HP Deskjet 3915 InkJet Printer

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