a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
You can change it but not 'remove' it. Simplest is to use '00000' as the default password.
1 Shut down your computer.
2 Press the power button on your computer. While it is booting, press F2 repeatedly (do not just hold it down) until you arrive at a system screen showing a series of
options. This screen is called the BIOS Setup.
How to change the password on a Dell computer hard drive
Secure, centralized password vault for enterprises. Try now. manageengine.com/PasswordManagerPro
3 Use the down arrow key on your keyboard to scroll down to "Security" in the left-hand column.
4 Arrow right to display a sub-menu under Security in the left-hand column.
5 Arrow down to "Internal HD PW" in the left-hand column. (That stands for Internal Hard Drive Password.)
6 Delete the old password (if any) and, in the same box, enter a new password of at least four characters in length in the main screen at right.
7 Write the password down and keep it in a safe place.
8 Hit Enter.
9 Hit the Escape button on your keyboard to exit the Internal HD PW menu, then hit Escape again to proceed to the Exit screen of the BIOS Setup.
10 Arrow right to save the changes you made to the password, then hit Enter on your keyboard to exit the BIOS Setup.
11 Restart your computer and use the password you created in the BIOS Setup to gain access to your hard drive.
usb or ps2 keyboard ? might need to be enabled in BIOS
If you want to use a USB keyboard to access Windows command prompt options, make changes in the BIOS (Basic Input/Output System), or to operate legacy operating systems, you must enable support for the device inside the BIOS.
Shut down the computer and disconnect the USB keyboard. Connect a PS/2 keyboard to the PS/2 connector port on the rear of the computer. Turn on the computer and press the "Delete" key several times as soon as you see the initial boot or company logo screen. Wait for the main BIOS setup screen to appear. Press the right or left arrow keys to move the cursor to the "Advanced" or "Advanced Settings" menu option. Press the "Enter" key. Move the cursor to the "Integrated Peripherals" or "Peripheral Configuration" menu option. Press the "Enter" key. Press the down-arrow key to navigate to the "USB Controllers" option. Press the "+" or "-" key to change the menu option to "Enabled." Move the cursor to the "USB Legacy Support" or "USB Legacy Function" field. Press the "+" key repeatedly until the value option changes to "Enabled." Press the "F10" key to save changes to the BIOS settings and exit the setup utility. Wait until the computer begins to restart and then press the power button and hold it for approximately four or five seconds. The computer shuts down completely. Unplug the PS/2 keyboard from the computer and set it aside. Reconnect the USB keyboard restart the computer. As soon as you see the initial boot screen, tap the "Delete" key several times and wait for the BIOS setup screen to appear. If you are able to access the BIOS setup screen with the USB keyboard, USB support is active in the BIOS.
what occured for this to happen did move your laptop while it was working ? scroll to bottom toolbar right click select toolbars at the top of a list select desktop this will give a desktop icon in the toolbar select it then select control panel all contol items look for keyboard hardware make sure you have the right keyboard selected select properties you will see driver and driver details or restart your computer press and hold the delete or f2 key to enter BIOS using the arrow keys load failsafe defaultsor load optimized defaults press escape then press f10 to save to cmos to restart
check the arrow keys it it's also not functioning in the BIOS:
- restart the system and press F2 five times during the splash screen of the big blue DELL logo to go to the BIOS (System Setup). Then test the arrow keys.
- if arrow keys are also not functioning within the BIOS the the keyboard assembly needs to be replaced.
- if arrow keys are working within the BIOS then reinstall the chipset drivers and keyboard driver found in the Drivers CD/DVD that came with the computer.
1. try to do system restore first from the time system was working fine. reboot system. if fails. 2. update your anti virus then run a full system scan. reboot system. if fails. 3. update the bios. download the latest bios for your system from the dell support drivers and download section. reboot system. if fails. 4. reseat the keyboard cable. if fails. 5. reinstall the OS. if fails 6. replace keyboard.
Dell Laptop with bios or hard drive password set ? Unlock your dell laptop using the link below if it display a message that says "this computer system is protected by a password authentication system, you cannot access the data on this computer without the primary or administrator password, when you turn on the computer. This message is what you get if the BIOS is protected by a password. or you get system disabled