Question about Logitech Quickcam Chat Webcam

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Webcam - Recipients can't see me.

Hi, I have a two different Logitech Webcams -- one is the Blue and White Webcam for Skype and the other is (black) an upgrade from the Skype cam with better resolution. When I use either of them with Skype, I can see the person I'm calling, but they can't see me. I can also see myself when I open the Logitech Quickcam vertical toolbar and click on the first icon -- a film clip and a snapshot of a person, but again, the person I'm calling via Skype can hear me but not see me.

Your help is greatly appreciated.

Sincerely, Clare

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  • 2 more comments 
  • sb240169 Nov 05, 2008

    Have Logitech Quickcam E3500. I can see and hear recipient - they can hear me but not see me. I can also see myself so obviously picking up, just not transmitting. Have gone into Tools>Options>Video Setting....all set up correctly. Is it a problem with Messenger?

  • kieranstack Nov 13, 2008

    I can see the person I am calling but they can't see me! Help! My webcam is working! But they cant see me, all they see is a black screen where I should be!

  • Anonymous Nov 15, 2008

    I have the same problem. Recipients can't see me. I can see the person i'm calling.

  • Anonymous May 02, 2009

    same problem this fix did not work

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Hi,
I got this of Skype.
We are sorry to hear that you are having problems with Skype video.
Thank you for contacting Skype customer support about your video settings.
If you are using a Logitech webcam, please follow the steps below:
NB! To begin with please close Skype and make sure that you have unplugged the webcamera before installing the installation software that came with it.
1) Go to the control panel and open Add/Remove programs. Then from there uninstall any Logitech webcam software and Logitech webcam drivers from the list shown.
2) Download the latest drivers for your webcam from
http://www.logitech.com/index.cfm/405/&cl=roeu,en?prodcrid=405


3) Open the webcam installer package by double clicking it.
Now select: Custom installation (advanced) and click next. You are now given a choice whether you would like to install the software and drivers or just the drivers. Please select the second option (Logitech QuickCam drivers) then uncheck 'Enable VoIP Device Management' and click 'Next'. Accept the agreements and on the next page select 'I do not want to activate this Service' (Logitech destkop Messenger). Click 'Next' and the Logitech drivers should be installed. Restart your system and plug in your webcam. Your webcam should now be correctly installed.

Posted on Nov 28, 2008

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