Question about Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

3 Answers

Brush bar won't turn on

After I start the vacumn and til it in the usual brush on position it will not engage. Note this happened after a very brief altercation with an area rug.

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  • ling225 Nov 18, 2008

    Problem happened under almost identical circumstances

  • britishtar Dec 07, 2008

    same problem, same circumstances (area rug). The brush bar spins freely when rotated manually, the belt is intact and engages the rotor of the brushbar motor properly. The brushbar motor is not turning for some reason. There may be a relay or fuse that needs to be reset/replaced in the brushbar motor assembly, but I'm not sure...

  • Anonymous Dec 09, 2008

    My Dyson grabbed a piece of the unravelling berber carpet and wound it around the brush bar. Previously, I have pulled the piece of unravelled carpet out and the Dyson has worked fine. This last time the brush bar quit spinning when the vacuum is turned on.



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This is extremely embarrassing, but if I can save you some frustration, I'll gladly swallow the humble pill. I had the same problem, after vacuuming an area rug, the brushbar quit spinning. I let it cool to ambient temperature and tried again, thinking that the auxilliary motor that turns the brushbar may have overheated and tripped a thermal cutout. I even took the unit apart and inspected the brushbar motor to ensure the windings weren't damaged and that the brushes properly engaged the communtator.

Ready for the solution? There's a button right next to the power button that has a picture of a brushbar on it. Guess what it does? It turns the brushbar on and off. I cycled that switch, tried again, and: Ta-dah! It worked.

Posted on Dec 14, 2008

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This same thing happened to us. We found out that some of the teeth on the belt were missing. We called Dyson and they sent us a free replacement belt, we put it on, and it fixed the issue. Dyson customer support is GREAT!!

Posted on Dec 12, 2008

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Maybe needs new clutch or if bottom panel has been removed at any point belt could be trapped in belt guide

Posted on Nov 10, 2008

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1 Answer

Brush bar doesn't rotate dc24

Hi there, it's Jack at Dyson.

DC24's brush bar is engineered to shut off for protection if something jams it. Once you've checked the cleaner head for any obstructions, and removed any threads or hair from around the brush bar, you should be able to reset your machine as shown in our video guide:

It may help to use something like the eraser-end of a pencil to press the red reset button - you should feel a click as it engages.

Please note, the brush bar will never rotate when your machine is standing upright. Make sure you recline your DC24 into the normal vacuuming position before testing it.

I'm confident this will resolve the issue, but if you would like some further advice from our experts, please call us directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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Brushbar not turning

Hi there, it's Jack at Dyson.

DC03 doesn't use a traditional user-replaceable belt. Instead it has a brush control clutch mechanism which allows you to turn off the brush bar when cleaning hard floors and delicate rugs.

If the brush bar doesn't seem to be rotating, it's worth double-checking you have the brush control set correctly. When the machine is reclined into the normal vacuuming position, the brush control should move to the Drive/On position:


Please note, as a safety feature the brush bar will never rotate when the vacuum is standing upright.

If you're confident the brush control is in the correct position, but the brush bar still won't rotate, please give our freephone UK Helpline a call on 0800 298 0298. We're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends. Calls are free from UK landlines.

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Can't activate front brush

Hi Sandy, it's Jack at Dyson.

DC25 has a belt engineered to last the lifetime of the machine. It's protected by a sensor which shuts off the brush bar if something jams it. If your brush bar won't rotate it's likely it just need to be reset. Please follow the steps shown in the video I've attached.

Tip: Once you've checked the cleaner head for obstructions and removed any threads or hair from the brush bar, recline the machine into the vacuuming position. Turn it on with the red on/off switch, then press the silver brush control switch twice.

Please note: The brush bar will never rotate when the machine's standing upright, so make sure you recline it down into the normal vacuuming position before testing it.

I'm confident this will resolve the issue, but if you would like further advice after you've tried this, please get in touch with us directly. You can reach our genuine Dyson experts by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,

Dyson Online Customer Support

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Eureka 4870 brush won't stop turning in upright position

there will be a linkage that as come loose and not operating the limit switch to turn it off, try looking at 23. Idler Clamp Assembly on the link below.

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Hi ... did u get this fixed cos mine is the same hve to switch off on the wall?

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1 Answer

Reinstalling beater bar... making a noise like its not in the correct slot.

Getting the sole plate back on correctly and the beater brush in the correct slot should help. The clucth is engaging and keeping the motor from overheating is the noise you are hearing.

bearings in the brushroll might be siezing. If you start snapping belts, change the brushroll. the roller brush that most likely needs to be cleaned,clean the hair from the brush and under the belt and make sure the bar is positioned in the vacuum properly and turns easily. Your problem could be the clutch unit what has probably happened is either the clutch plates are warn, or the 3 balls in the clutch have warn a large grove in there fixing plate or the plastic hub that the brush roller to clutch belts runs on has melted this hub melting is the most common of all clutch faults.
There are no spares available for repairing the clutch other than the motor to clutch belt & the clutch to brush belt. Here is a diagram to help you


Nov 28, 2010 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

Beater bar not working

Hi its Darran at Dyson.

If the brush control has been switched off the brush bar won't go round when the vacuum cleaner is lowered into the vacuuming position. If this is in the correct position, we would recommend checking the brush bar and cleaner head for blockages as this can prevent the brush bar turning.

If none of the above resolves the problem, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Many thanks
Dyson Customer Service

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3 Answers

Brush will not turn

The most common problem is the handle isn't screwed in tight enough when the machine was assembled. Try tightening it down all the was and the electrical connections will then seat properly.

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2 Answers

I have a dyson upright and he beater brush is not turning

There are four possible reasons for the problem. We will take them from the easiest to fix to the hardest.

1. The manual clutch is not engaged. On the bottom right side of the vaccum is the manual clutch knob. Be sure it is rotated all the way forward. The clutch should now engage when the handle is lowered from the upright position to the vacuumig position.

2. The brush bar is entangled with debris keeping it from turning. Turn the vacuum over, remove the brush bar cover by using a coin to turn the screw like pinions a quarter turn counter-clockwise. Remove any hair, carpet fibers or other items wrapped around the brush bar. Disengage the manual clutch by turning it toward the back of the vacuum. Try turning the brush bar by hand to see that it moves freely.

3. The brush bar is broken. While you have the brush bar cover removed, inspect the brush bar for any cracks or other signs of damage. The frequency of a damaged or defective brush bar is higher than most people may think. If damaged, the brush bar will need to be replaced.

4. The clutch assebly is not functioning properly. In that case, it would be best to have a service tech handle the matter. If you want to inspect the clutch or even consider replacing it yourself, this link may be of interest:

Hope I've been of some help.

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You need to clean your roller and replace the clutch assembly that drives the belts. poorly designed vacuum with many flaws.

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