Question about Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

3 Answers

Brush bar won't turn on

After I start the vacumn and til it in the usual brush on position it will not engage. Note this happened after a very brief altercation with an area rug.

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  • ling225 Nov 18, 2008

    Problem happened under almost identical circumstances

  • britishtar Dec 07, 2008

    same problem, same circumstances (area rug). The brush bar spins freely when rotated manually, the belt is intact and engages the rotor of the brushbar motor properly. The brushbar motor is not turning for some reason. There may be a relay or fuse that needs to be reset/replaced in the brushbar motor assembly, but I'm not sure...

  • Anonymous Dec 09, 2008

    My Dyson grabbed a piece of the unravelling berber carpet and wound it around the brush bar. Previously, I have pulled the piece of unravelled carpet out and the Dyson has worked fine. This last time the brush bar quit spinning when the vacuum is turned on.

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This is extremely embarrassing, but if I can save you some frustration, I'll gladly swallow the humble pill. I had the same problem, after vacuuming an area rug, the brushbar quit spinning. I let it cool to ambient temperature and tried again, thinking that the auxilliary motor that turns the brushbar may have overheated and tripped a thermal cutout. I even took the unit apart and inspected the brushbar motor to ensure the windings weren't damaged and that the brushes properly engaged the communtator.

Ready for the solution? There's a button right next to the power button that has a picture of a brushbar on it. Guess what it does? It turns the brushbar on and off. I cycled that switch, tried again, and: Ta-dah! It worked.

Posted on Dec 14, 2008

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This same thing happened to us. We found out that some of the teeth on the belt were missing. We called Dyson and they sent us a free replacement belt, we put it on, and it fixed the issue. Dyson customer support is GREAT!!

Posted on Dec 12, 2008

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Maybe needs new clutch or if bottom panel has been removed at any point belt could be trapped in belt guide

Posted on Nov 10, 2008

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Posted on Jan 02, 2017

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1 Answer

I can't get the brush to work or suction or any air flow in the lower part of the vacuum.


Depends on what you mean by 'disconnected the lower part.'

See end of the note for a link to the manual. Dyson doesn't have it directly, and a number of places either want you to download spamware, or only have a non-english copy.

1) If you took the roller all the way out, you will have had to have eased it out of the loop for the drive band, and then eased it back through after cleaning. If it's not through the loop, no drive power. The band is stiff, so it can be a bit of a challenge to pull out far enough to get the roller back through. Use a smooth dowel or other smooth sided lever to pull band out enough to feed the roller back through. (Smooth = not cutting the band)
2) If you didn't take the roller out as in (1), or did feed it back through the belt before closing it all up, then there's a couple of possibilities. A) The brush will not spin if the unit is full-upright. Put your foot on the lower assembly, pull the handle back to the 'I'm about to vacuum something' position, and try again.
B) According to the manual, this model has an 'engage brush' button. The system should start with the brush engaged, but try toggling it with the handle not up-right.

If still not spinning, turn off and unplug. Try spinning the brush by hand. If it spins freely, the clutch to engage the brush isn't engaged. If there is resistance, then it's engaged (unsure if it auto-disengages when powered off. You's want the handle tilted back when you try this).
Manual Link:
http://homeappliance.manualsonline.com/manuals/mfg/dyson/dc18.html

Good luck!

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I have a Model U57809RM Hoover Cyclonic which started making a very loud noise. Changed both belts on it but the noise persists. It seems to happen when I put the handle in the 'engage to vacuum' mode. The...


Hello,

You could have a broken fan in the motor and need to replace the fan. If the noise is coming from the brush area of the vacuum, you probably have a broken bearing in your brush roller and would need to replace the brush itself.

Hope this helps.

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Fantom twister wont work light is on


When you say, "just stopped", did the MOTOR stop operating and there's no sound from it at all? Or, is the motor still working or sounds like it does, and it stopped vacumning?

If the MOTOR stopped, most likely there is a short somewhere in the connection at the motor. Think 'repair shop'.
If the motor still runs and there's no VACUMN ACTION, think Roller Brush which operates by virtue of a rubber belt. Turn the machine on its side and turn it ON, keeping FINGERS !AWAY! from the roller area. If the Roller Brush is not moving it may be that the belt has slipped off or is broken or simply too loose to turn the Roller. Also sometimes debris such as strings, long hair, carpet strands/fibers will become wrapped around the roller especially next to the roller bearing/brace points, to the point of binding so tightly that the roller will no longer be able to actually roll which would now prevent it from 'Vacumning' or sweeping dirt and such up into the vortex of the vacumn chamber. In which case, !!UNPLUG!! the machine, use small scissors to cut away the material wrapped around the roller paying particular attention to the brace point areas.

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Is the roller turning, if not you may need a new belt and/or brush roll. Did you check the inlet by the brush roll?

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