Question about Canon MX700 Office All-In-One InkJet Printer

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Canon Pixma MX700

Every fax I attempt to send I get an "ERROR TX REPORT" Stating "Incomplete Transmission. TX/RX No. 0040 Communication TIme is 00'00, pages sent is 0, result is NG #)!* and under that it says LINE BUSY (and these lines were not busy).

Please help me!
Thanks,
Pam

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  • fourirenet Nov 20, 2008

    exactly same

  • ronluvsme Nov 21, 2008

    THank you for responding. I would love to try your solution but I just brought the machine in to Best Buy (as I'd bought the 2 yr. repair plan). I will try that when I get it back and if it gives me grief again.

    Again, thank you!

    Pam

  • Anonymous Jan 18, 2009

    I have just tried to load the software for the MX700 and it tells me I don't have a windows program that is compatible. Then it goes on to say that acrobat is not compatible . Does anyone have any suggestions? Help much appreciated.
    Michael

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I had the same problem. Solution? I will sound stupid, but it worked for me. Check every phone cable. Unplug and replug it. I solved my problem by making my connections simpler. I think, one of my splitter was faulty.

I still not understand why. I tried to fax without any phones plug-on and it was not working neither.

I'm with "videotron.ca" for my phone line and I unplugged the line from the modem too, then replug it. Maybe it was just that!

A lot of people seem to have this problem. I called Canon twice and they made me change some setting in my printer but their solutions was not working. I put all the setting back to what they was and it still working now.

Posted on Nov 20, 2008

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1 Answer

Incomplete transmission error report on my mx450


Is this a new problem with a new printer, or did faxes used to work okay until now?

Incomplete transmission means fax could not be sent. Many causes.

1. Error on recipient's end or in phone line (fax machine down, too much line noise, etc.)

2. Bad phone cord or bad phone jack on your end.

3. Make sure the phone cord from the wall is securely plugged into the right telephone port on the printer. There are 2 jacks; the important one is lableled "L" for telephone Line In. The other port (with a telephone symbol next to it) is optional, and is to connect to a telephone (only works if you have a phone line already plugged into :L" port).

12_2_2013_9_53_38_am.jpgb8559fbd-5156-4aff-bf2a-d206d7bb3e90.jpg


4. Other causes: see http://www.fixya.com/support/t8747814-canon_pixma_mx860_stopped_sending_faxes

Dec 02, 2013 | Canon PIXMA MX860 OFFICE AIO-2.5IN LCD...

1 Answer

Can you please tell me how to print Fax activity report each time? means whenever I send a fax I need confirmation receipt thats its gone through.Can't find anything in Manual.


ACTIVITY REPORT

The FAX is factoryset to automatically print an ACTIVITY REPORT after every 20

transactions. If you want to print an ACTIVITY REPORT before it is automatically

printed, follow this procedure:

Transactions in an ACTIVITY REPORT are listed chronologically.

1 Press Function.

2 Press Report.

3 Press OK.

• The FAX prints an ACTIVITY

REPORT.

• If you prefer the FAX not to print an ACTIVITY REPORT after every 20 transactions,

disable the ACTIVITY REPORT setting ( p. 145).

• Please note that only one transaction number (TX/RX NO.) is assigned when you send

a document to several fax numbers in one operation.

ACTIVITY REPORT

PRINTING REPORT

????????????????????????????????????????

????????????????????????????????????????

????????????????????????????????????????

27/12 2002 15:00 FAX 123 4567 CANON 001

ACTIVITY REPORT

ST. TIME CONNECTION TEL CONNECTION ID RESULT

* 27/12 13:43 905 795 1111 Canon CANADA 5001 AUTO RX ECM 1 OK 00'33

* 27/12 13:45 905 795 1111 Canon CANADA 0001 POLLING RX ECM 0 OK 00'00

0 STOP

* 27/12 13:51 03 3758 2111 Canon TOKYO 0002 B'CAST ECM 3 OK 01'18

* 27/12 13:53 2 887 0166 Canon AUSTRALIA 0002 B'CAST ECM 3 OK 01'18

* 27/12 14:10 905 795 1111 Canon CANADA 5002 AUTO RX ECM 1 OK 00'18

* 27/12 14:16 2 887 0166 Canon AUSTRALIA 5003 AUTO RX ECM 4 OK 03'59

* 27/12 14:27 20 545 8545 Canon EUROPA 0003 DELAYED TX ECM 1 OK 01'20

27/12 14:30 20 545 8545 Canon EUROPA 0004 DEL SQ BDCST ECM 1 OK 00'36

27/12 14:31 03 3758 2111 Canon TOKYO 0004 DEL SQ BDCST ECM 1 OK 00'36

27/12 14:57 2 887 0166 Canon AUSTRALIA 0005 TRANSMIT ECM 3 OK 01'25

0 STOP

27/12 14:59 1 432 2060 CANON OPTICS 0006 TRANSMIT 0 OK 00'01
0 #018

go to this site to download manual (see page 11-3)
http://files.canon-europe.com/files/soft30110/manual/FAX_L220_L295_UG_ENG.pdf

Dec 16, 2010 | Canon L220 Plain Paper Laser Fax

1 Answer

I have a Cannon MX860 all in one machine. I have tried sending a fax multiple times with different baud rates down to 7200. The other machine answers and the two begin negotiation and the speaker goes...


its not the printer but magicjack. I have the mx860 its great but magicjack stopped supporting fax after an update came out. mine used to work great, but then just stopped after no change on my end

Jun 18, 2010 | Canon PIXMA MX860 OFFICE AIO-2.5IN LCD...

1 Answer

Cannot send or receive a fax. I can hear a click when I hit tone and that?s it. It worked before but after I fixed error 6502 nothing.


(2) Service error codes
on.
- Logic board
#001 TX Document jam
#003 TX / RX Document is too long, or page time-over
#005 TX / RX Initial identification (T0 / T1) time-over
#009 RX Recording paper jam, or no recording paper
#012 TX No recording paper at the receiving machine
#017 TX Redial time-over, but no DT detected
#018 TX Auto dialing transmission error, or redial time-over
#022 TX Call failed (no dial registration)
#037 RX Memory overflow at reception of an image
#085 TX No color fax function supported in the receiving machine
#099 TX / RX Transmission terminated mid-way by pressing the Stop/Reset button
#995 TX / RX During TX (sending): Memory transmission reservation cancelled
During RX (receiving): Image data received in the memory cleared
Error code TX / RX Meaning
##100 TX Re-transmission of the procedure signal has been attempted the specified number of times, but failed.
##101 TX / RX Sender's modem speed does not match the receiving machine.
##102 TX Fallback is not available.
##103 RX EOL has not been detected for 5 seconds (or 15 seconds in CBT).
##104 TX RTN or PIN has been received.
##106 RX The procedure signal has been expected for 6 seconds, but not received.
##107 RX Fallback is not available at the sending machine.
##109 TX After DCS transmission, a signal other than DIS, DTC, FTT, CFR, or CRP has been received, and re-transmission of the
procedure signal has been attempted the specified number of times but failed.
##111 TX / RX Memory error
##114 RX RTN has been received.
##200 RX A carrier has not been detected for 5 seconds during image reception.
##201 TX / RX DCN has been received in a method other than the binary procedure.
##204 TX DTC has been received even when there is no sending data.
##220 TX / RX System error (main program hang-up)
##224 TX / RX An error has occurred in the procedure signal in G3 transmission.
##226 TX / RX The stack pointer has shifted from the RAM area.
##229 RX The recording area has been locked for 1 minute.
##232 TX The encoder control unit has malfunctioned.
##237 RX The decoder control unit has malfunctioned.
##238 RX The print control unit has malfunctioned.
##261 TX / RX A system error has occurred between the modem and the system control board.
1-7

Oct 13, 2009 | Canon PIXMA MP830 All-In-One InkJet...

1 Answer

Cannot send or receive a fax. I can hear a click when I hit tone and that?s it. It worked before but after I fixed error 6502 nothing.


(2) Service error codes
on.
- Logic board
#001 TX Document jam
#003 TX / RX Document is too long, or page time-over
#005 TX / RX Initial identification (T0 / T1) time-over
#009 RX Recording paper jam, or no recording paper
#012 TX No recording paper at the receiving machine
#017 TX Redial time-over, but no DT detected
#018 TX Auto dialing transmission error, or redial time-over
#022 TX Call failed (no dial registration)
#037 RX Memory overflow at reception of an image
#085 TX No color fax function supported in the receiving machine
#099 TX / RX Transmission terminated mid-way by pressing the Stop/Reset button
#995 TX / RX During TX (sending): Memory transmission reservation cancelled
During RX (receiving): Image data received in the memory cleared
Error code TX / RX Meaning
##100 TX Re-transmission of the procedure signal has been attempted the specified number of times, but failed.
##101 TX / RX Sender's modem speed does not match the receiving machine.
##102 TX Fallback is not available.
##103 RX EOL has not been detected for 5 seconds (or 15 seconds in CBT).
##104 TX RTN or PIN has been received.
##106 RX The procedure signal has been expected for 6 seconds, but not received.
##107 RX Fallback is not available at the sending machine.
##109 TX After DCS transmission, a signal other than DIS, DTC, FTT, CFR, or CRP has been received, and re-transmission of the
procedure signal has been attempted the specified number of times but failed.
##111 TX / RX Memory error
##114 RX RTN has been received.
##200 RX A carrier has not been detected for 5 seconds during image reception.
##201 TX / RX DCN has been received in a method other than the binary procedure.
##204 TX DTC has been received even when there is no sending data.
##220 TX / RX System error (main program hang-up)
##224 TX / RX An error has occurred in the procedure signal in G3 transmission.
##226 TX / RX The stack pointer has shifted from the RAM area.
##229 RX The recording area has been locked for 1 minute.
##232 TX The encoder control unit has malfunctioned.
##237 RX The decoder control unit has malfunctioned.
##238 RX The print control unit has malfunctioned.
##261 TX / RX A system error has occurred between the modem and the system control

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1 Answer

Canon MP530 - Fax - ERROR TX Report - NG


Hi flyme.. I have the same problem but on an MF5770 all in one MFP. If anyone can solve this then wow.. I've been trying to find a solution for over 18 months now...

Jun 06, 2009 | Canon PIXMA MP530 All-In-One InkJet...

1 Answer

We are getting a message "waiting on report" when trying to fax


I experienced this problem when "Fax Setting -> TX Setting -> Print Report" is configured before you send out the fax.

After your Fax was sent, and the message "Waiting for report" appear forever and does not leave.

It is because your INK Level is Low and your have set "Fax Setting -> RX Setting -> Auto Print ON -> Print when no ink OFF", and so the report will not be printed out due to ink level is low.

Solution:
Configure "Fax Setting -> RX Setting -> Auto Print ON -> Print when no ink to ON", and the report will be printed out immediately, the message disappear.

May 29, 2009 | Canon PIXMA MX300 All-in-One Printer

1 Answer

I want to have the MX310 to answer on 4 rings


Change the ring count 1. Press the <Menu> button repeatedly until [FAX SETTINGS] is displayed.
2. Use the [ left.gif] or [ right.gif] to select [RX SETTINGS] then press <OK>.
3. Use the [ left.gif] or [ right.gif] to select [ RING COUNT] then press <OK>.
4. Use the [ left.gif] or [ right.gif] to select the desired number of rings. Press <OK> then press <Stop/Reset>.

To print the Activity Report, Coded Speed Dial List, User's Data List or Memory List: 1 . Press <FAX>, then press <Menu>.
2 . Use leftright.gif to select [PRNT REPORT/LIST], then press <OK>.
3. Use leftright.gif to select the desired report, then press <OK>. The report or list is printed.

Try to download the manual

http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=DownloadDetailTabAct&fcategoryid=334&modelid=15603#DownloadDetailAct

I hope it helps!!!


The TX Report and RX Report print upon transmission or reception offaxes depending upon the settings made in [FAX SETTINGS->TXSETTINGS->TX REPORT] and [FAX SETTINGS->RX SETTINGS->RXREPORT], respectively

Dec 08, 2008 | Canon PIXMA MX310 All-In-One Printer

5 Answers

Repeated Fax TX report printing


Solution #3 solved it for me. The report kept printing over and over, so I used the menus (roughly) mentioned in Soluton #3 by guest.

My problem was the printer was trying to print the TX Error Report with the image attached. That made the report too big for standard sized paper, so the machine kept telling me to check the paper size, and I'd hit 'OK', and that made the machine try to print the report again, for it continued to think it had not printed a complete report.

Here's what I did...

Go to: Fax Menu
Arrow right ( >) to Maintenance/Settings, hit, 'OK'
Arrow right to (>) to Device Settings, hit 'OK',
Fax Settings, hit 'OK',
Arrow down ( v ) to TX Settings, hit 'OK',
Arrow down ( v ) to TX Report, OK
Select 'Print error only', hit 'OK',
Attach TX image, Select 'NO', hit 'OK"

With the instruction to not attach the TX image, it will print out the error report without the TX image, the report will fit on the paper, and it will clear this problem.

Good luck!

Jan 22, 2008 | Canon PIXMA MP830 All-In-One InkJet...

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