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Mouse broke on pc so brought another, and another, but same problem at the end.( found new hardware - unknown device. windows found driver software but encountered a problem installing it) hav now bought 4 mouses all with same outcome, am running windows vista, but using a very old packard bell ball mouse which didnt need drivers please can someone help

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  • JDTec
    JDTec May 11, 2010

    There may be a problem with the PS2 mouse port. Did you try a USB mouse?

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Drivers required for mouse operation will be provided in windows itself so u can try connecting your mouse via USB port(except ball mounted mouse)better use optical mouse ...even after this if it is not working then you need to reinstall the OS.

thank you..

Posted on Nov 01, 2008

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Hardware changes might not have been detected for windows 7


make sure devices are compatible with win7 and make sure drivers are present and can be found by operating system. devices can be added in control panel - Add New Hardware. If you have yellow exclamation marks in device manager for that device or unknown device, go to properties, update driver, and supply path to driver files.

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make sure the mouse Ps 2 or the usb plug has a good seating if applicable or if its batteries that are good


I have found that the best way to adjust your mouse settings is to create a control panel in your bottom toolbar scroll to the bottom of your screen right click you will see an array of options select the toolbar option then select desktop


then you will see the desktop in the bottom toolbar select the 2 >>arrow heads then all control panel items then select mouse this is in WINDOWS 7


in XP you will have to select the new toolbar option once you have that a browse option select my computer then control panel then a control panel option will be in the bottom toolbar

click start right click on my computer select properties device manager control scroll to mice and pointing devices you might see a yellow question mark? right update driver


click on >> control panel all control panel items mouse you should see 4 tabs buttons pointers pointer options and hardware under hardware you have options to troubleshoot also you can select properties under driver you will have the options update driver rollback driver or uninstall in xp


in windows 7 click start control panel hardware and sound mouse you will see the same tabs and options as with xp



Click start control panel administration tools computer management device manager scroll to display adapters + to expand you might see a yellow question mark ? or exclamation mark ! or a red x right click select reinstall drivers
You might need to upgrade your graphics card drivers

you might have to remove your graphics card to make sure the socket is clean
restart your computer the reinstall it this should activate found new hardware wizard
if your computer came with a mother board disk the drivers could be on it

click start control panel display desktop you can select a different desktop from the drop down list
or a browse button where you can select different pictures this may vary depending on your operating system

also you can change the settings for more or less pixels or from the drop down list pick the appropriate level of color range or troubleshoot also select advanced then general dpi normal size,larger size or custom settings
always click APPLY after making any changes


hope this helps

Jul 20, 2012 | PC Desktops

1 Answer

Sound not coming in win xp sp3 even after updating correct sound driver?


Do you still have the unknown device in device manager? If so, you need to install a different driver. If not, go into device manager, expand Sound, Video, and Game Controllers. For each device under that heading, right-click the device, then click update driver software, choose "Search Automatically..." It will then go to the windows update site and see if there is a driver there that is listed as more recent, and it will install that driver, if such a driver is found. If that doesn't work, make sur ethat y ou manually find the correct sound driver installer, and then right-click whichever device obviously represents the sound hardware driver, and click Uninstall. Reboot afterward. Then reinstall the audio driver. If that doesn't work, you may have to reinstall windows.

Mar 02, 2012 | PC Desktops

1 Answer

Found new hardware bubble pops up then mouse and keyboard freze


disconect all the things that is connected to the pc and do them one at a time

Mar 12, 2010 | Dell OptiPlex SX280 PC Desktop

1 Answer

No sound


Try the device manager in windows to see if there are any devices that are missing drivers or are having problems (or even disabled). To get to the device manager in Windows XP, right click on the My Computer icon and choose properties on the pop-up menu.

Click on the hardware tab and click on Device Manager button. Look for any yellow exclamation points or red x's on any of the devices. Also look for unknown devices.

If there are any of the above, correct these first. If not, look for the entry for sound, video and game controllers. Click on the "+" to expand the folder. If you have the drivers for the sound device you have installed, then you can try removing each of the devices under the sound, video and game controllers section. Reboot the machine and reinstall the drivers for your hardware when the "found new hardware wizard" starts.

Dec 17, 2009 | HP Pavilion 753n (P9852AR#ABA) PC Desktop

2 Answers

On a Windows XP home and the mouse canot be seen on the screen. When reboot it works for a while then disapears. Went out got a new Microsoft mouse USB and same results.


Sounds like either a Windows fault (may need to reinstall Windows, after saving your important data) or a USB fault if you haven't tried the PS/2 mouse socket at the rear.

Sep 09, 2009 | PC Desktops

1 Answer

Have a pcl wl01, both usb & mouse lights on, pc will not acknowledge...nor will update mouse driver help..


Start button ---> Settings ---> Control Panel ---> System ---> Hardware Tab ---> Device Manager

Locate the "Mouse and other pointers", expand menu, and uninstall all mouse/pointers. Power down, plug in the mouse, and re-boot. Allow Windows to discover new hardware (the mouse) and it will install a generic driver to runthe peripheral. You can then go back to the device manager, right-click on the mouse, and update the driver if necessary!

If this does not work, you may have a problem with the USB hub... follow the same instructions as above, but remove the USB (at the bottom of the list). By allowing Windows to discover new hardware, you'll at least get a basic-functioning driver that you can then upgrade/update later!

Hope this helps!

-- RT

Sep 03, 2009 | PC Desktops

2 Answers

Dell opti plex 755 ..its a company's computer and they have installed windows from another shop so now it boots well opens windows but the mouse and keyboard does'nt work it says found new hardware how can...


Windows usually supplies the needed drivers during the original installation of windows and should have enabled both devices. You may have to do a new install of Windows to fix.

Aug 19, 2009 | Dell Optiplex 755 PC Desktop

1 Answer

How to download vga driver


I will try to answer this one, but i don't know whether you are looking for drivers for a special card or you are searching for your motherboard on-board video drive.

case 1: on-board drivers can be found at the manufacturer's websites, in case you network is slow, you can use someone else's network. just go to the website, lookup support, lookup your hardware or motherboard model and the driver for the mobo, will fix chipset, audio, video issues.

case2: higher end graphic card such as nvidia or ati or intel can be found at the manufacturer's website also, or on the cd that came with the graphics card. in case we are talking about a laptop here, then you should go to the laptop's manufacturer and lookup your hardware. all manufacturer's usually have most drivers on their web page within a month of the release of that certian unit. Toshiba tend to take longer.

Case 3: which is more technical, in case you don't know who is the manufacturer of the actual part, go to device manager, find the unknown device or uninstalled device, right click on it, choose properties, detais tab, hardware id( i have actually seen people using software to get information that windows already offers. why buy "unknown device" and everest just for that) copy and paste that string on google and it will show you where the driver is, specially for intel based hardware. good luck hunting drivers.

Neim Le Legionaire.

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I recently bought a HNC model CTGJD2028 3D Optical USB Plug and Play Mouse for my Compac Deskpro EN running XP Pro. Plugged mouse into usb port. Get a Popup Bubble – Found New Hardware – Mouse. Message...


UPDATE YOUR WINDOWS SOFTWARE FROM MICROSOFT OR YOUR VENDORS SITE, THERE MAY BE MORE SOFTWARE PATCHES FROM THE VENDOR TO FIX THAT TYPE OF PROBLEM

Aug 11, 2008 | PC Desktops

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