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Power off the entire phone momentarily. Restart the to revive from dull mode. It should fucntion as usual. Unless the network with technical support were malfucntioning whihc shoul be resolved soon as possible. Also, contact phone provider with an alternate phone or email.
This may sound crazy, but you can use either a digital camera or camcorder to check whether the Infrared remote control is working or not.
This is because the CCD in digital cameras and camcorders -- or even camera phones -- can "see" infrared light!
Install the battery into the remote and then push them botton on the remote and point the remote control at the lens of the camera or camcorder while the camera or camcorder is turned-on. If the remote control is working properly, you will see the emitter flash on the display of the camera.
If you don't have such a camera, borrow a friend's digital camera or digital camcorder.
I have tried three different digital frames with the same problem. I contacted the Help Desk of one manufacturer. He claimed that tthere are several versions of the .jpg format and some would not work with their frame. I had never heard anyone claim that there are different .jpg types and really doubted his explaination but I can't argue with what I am seeing - some work and some don't. I asked the Help Desk how you could tell the difference. He said the only way is that you have to know what computer program originally created the file. Of course, with thousands of photos, that would be impossible. So... I don't have an answer - just a questionable explaination. Sorry I could not be of more help.
Alot of the digital photo frames will only display images up to a certain resolution. There is a good chance your camera resolution is too high for the photo frame. try change the settings on your camera to 3mp or so and take a few photos and see if they will display.
The photo frame's interface doesn't provide any file management, so you can't delete, copy, move, or rename files on the display itself. Why can't you delete files on the card using your computer?
As for the problem with cutoff heads, etc.. Spend some time on your computer to make all your images in 640 x 480 pixels in size and save them all in .jpg format. This should solve your problem and makes the display work quickly.