Question about Western Digital 500GB My Book World Edition 500 GB Hard Drive

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New hard drive does not recognize usb

In January I purchased a Western Digital hard drive (part number WD1600AAJBSY) and the hard drive will not recognize any usb drives. please help.

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  • TJHayes Nov 04, 2008

    Nothing happens when I plug the driver in--no message pops up indicating that a new drive is being used. I am not a computer guru and will likely have to get someone to with more expertise to examine. Thanks so much for your help.

  • oxhat Apr 13, 2009

    April, 2009, new WD 1Terrabyte Green GP drive not recognized . Installed in new NexStar-3 external drive enclosure.

    Neither is detected by Win XP. Included utilities disk is no help, if drive not found. I tried booting from dos with a dos floppy. no luck.


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Does it make any sounds? Is it spinning up at all?
Try to remove the drive from the enclosure and connect it directly to your PC.
Here's a page with typical symptoms these drives have: http://datacent.com/datarecovery/hdd/western_digital/WD1600AAJB

Posted on Nov 04, 2008

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My 360 GB WD drive isno more detected by PC. last time i used when i it, it was working. no dropping, no damage. light is on as usual but drive is not dteected by pc.


1.you may need to remove the hard drive from the original case and purchase a new case with good electronics.
2. check the USB cord to see if there is any damage.
3. use another USB cable to see if the hard disk is recognized by the Operating System ( my computer or "compute" in Windows 7.

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Get the serial-number from the label on the device.
Access W.D.'s web-site to "check warranty status".
If the warranty is valid, W.D. will replace it, at minimal cost to you.
If the warranty has expired, then W.D. has a "Customer Loyalty" program -- buy a new MyBook from their web-site, and cite the serial-number of your drive, and you'll get a discount on your purchase.

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My Western Digital Passport 80GB Hard Drive is no longer detected when I plug it in. The power light is on, the drive is running but it is not detected on either of my computers running Windows...


Any external disk-drive as small as 80GB is probably "out-of-warranty" -- it's likely that the disk-drive inside the enclosure has "died".

You have two options, not mutually exclusive:
* exercise the Western Digital "Customer Loyalty" program -- find the serial-number of your Passport, and access WD's web-site to buy a new Passport, citing the old serial-number to qualify for a significant discount on your purchase;
* open the enclosure, disconnect the disk-drive from the USB-to-disk-drive adapter, buy a new, compatible, disk-drive, and connect it to the USB-to-disk-drive adapter, to "frankenstein" it, creating a "new" external storage-device.

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My computer does not recognize my WD external drive


You've tried different USB cables; so, that cannot be the problem.

You've tried connecting to different computers; so, the problem is _not_ your computer.

What's left is "inside" the case:
* the USB-to-disk-drive adapter,
* the disk-drive.

Open the case, and remove the disk-drive, and connect it as a "slave" drive to some computer.
If it is detected, then the USB-to-disk-drive adapter that has failed.
If it not detected, then the disk-drive itself has failed.

FInd the serial-number on the Western Digital disk-drive, and enter it onto Western Digital's web-site, on the "check-warranty" page. If it's older than 3 years, the warranty probably has expired, unless you were "lucky" and got a 5-year warranty.

Western Digital has a "Customer Loyalty" program -- just buy a new Passport through their web-site, and cite the serial-number, and you'll get a significant discount on _their_ price (could be higher than your local retail computer-store) for a new (probably larger) Passport.

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MY 1TB Western DIgital Ext Hard Drive is not recognized


Go to add new hardware wizard. This may not come with a disk if you do have a disk it will ask you to put disk in. If you do not find it there go to the HCL directory of the western digital website for installation directions.

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It whirs for a few seconds, stops, then whirs again for a few sec


The hard-drive is "dying".

Is it still under "warranty"?

When you have the serial-number of the hard-drive inside the external unit, access Western Digital's web-site, and check the Warranty Status.

Note that Western Digital (the maker of the external drive)
has a "Customer Loyalty" program. Enter the serial-number
of the hard-drive on their web-site, and you can purchase a new external hard-drive at a significant discount.

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One method:
START - MY COMPUTER It should now be listed  Open drive. copy file desiring to save, paste into drive.   another method : working on file. Save as (change drive name to ethe new installed drive. 

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Hi, looks like your usb drive has died. Try it on another pc / laptop first. If it still does not work, you will need to purchase drive data reader while will allow you to access the data. Most pc stores carry them. Cost about 50 euros. Best of luck.

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try downloading updated software from western digital, install then connect!

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